Sr Analyst - Delta Customer Marketing

Responsibilities

• Develop and execute customer marketing strategies across 9+ Delta and American Express channels to drive portfolio growth and achieve business objectives
• Manage key Delta partner relationships, identifying opportunities to grow new accounts, cardmember spend, and partner remuneration while advancing shared business goals
• Expand & optimize upgrades in Delta Face-to-Face channels, partnering closely with acquisition marketing
• Identify opportunities for growth through campaign expansion, optimization, and structured testing initiatives
• Lead channel and treatment optimization efforts through performance analysis, testing, and audience expansion opportunities
• Own forecasting, performance reporting, and business reviews for Delta customer marketing initiatives, translating data into actionable recommendations
• Develop compelling performance narratives and executive-ready presentations that communicate business results, key drivers, and growth opportunities
• Manage day-to-day relationships with key partners, including leading regular performance and status meetings
• Collaborate with cross-functional teams including Analytics, Finance, Product, Legal, Compliance, and Marketing Operations to deliver marketing initiatives from strategy through execution
• Lead multiple high-priority initiatives simultaneously, balancing competing priorities while ensuring flawless execution
• Navigate a regulated environment by ensuring all marketing activities meet legal and compliance requirements
• Stay current on industry trends, tools, and best practices to continuously improve campaign performance

Qualifications

• Bachelor’s degree preferred
• Experience in performance marketing preferred
• Strong analytical mindset with the ability to interpret data and translate insights into action
• Proven ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
• Experience working cross-functionally with partners such as analytics, marketing, legal, or external partners
• Strong project management and organizational skills with attention to detail
• Effective communication skills, with the ability to present complex information clearly and concisely
• Proactive, solutions-oriented approach with a strong sense of ownership
• Proficiency with Excel and PowerPoint; experience with marketing analytics and reporting tools preferred

About the Role

The Senior Analyst, Delta Customer Marketing will play a key role in driving growth across the Delta Cobrand portfolio by developing and executing customer marketing strategies that increase cardmember value, engagement, and revenue.

Benefits

At American Express, we offer a comprehensive benefits package designed to support your holistic well-being. This includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. Our Equal Opportunity Employer policy ensures that we provide equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.