Sr Analyst, Customer Insights

About the role

Plays a key role in managing customer asset information and producing insightful reports that highlight customer achievements and areas for further improvement. Supports the Customer Success team by ensuring accurate data management and delivering reporting that drives proactive engagement and value realization.

Responsibilities

• Data Management: Collect and prepare customer data across contracts, assets, operations, and utilization to support accurate reporting and insights.
• Data-Driven Insights: Implement reporting tools and processes to track progress toward program goals and deliver foundational insights for decision-making.
• Pattern & Trend Analysis: Analyze customer data to uncover behavioral trends and recommend proactive strategies that drive long-term success.
• Customer Success Narratives: Transform data into compelling stories that help customers understand performance and identify opportunities.
• Report Development: Create advanced reports that go beyond metrics to deliver actionable insights and highlight opportunities for value realization.
• Strategic Projects: Contribute to initiatives that enhance customer insights and support business growth.
• Continuous Improvement: Streamline operations to improve efficiency, reduce costs, and elevate service delivery.
• Cross-Functional Collaboration: Partner with internal teams to integrate business intelligence across functions.
• Training & Mentorship: Provide subject matter training and guidance to clients and internal teams.
• Risk Management: Identify and mitigate risks related to customer feedback, data integrity, and analytics.

Requirements

Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience. Proven track record of managing customer asset information and producing insightful reports. Strong background in data management, reporting, and process improvement. Customer Success experience preferred. Up to 30% travel (valid driver's license and acceptable driving record necessary). Good interpersonal and communications skills, and public speaking skills.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required.
• 5+ years of related experience.
• Proven track record of managing customer asset information and producing insightful reports.
• Strong background in data management, reporting, and process improvement.
• Customer Success experience preferred.

Skills

• Data Management
• Data-Driven Insights
• Pattern & Trend Analysis
• Customer Success Narratives
• Report Development
• Strategic Projects
• Continuous Improvement
• Cross-Functional Collaboration
• Training & Mentorship
• Risk Management

Benefits

Not specified.

Pay

$76,150 - $114,040 annually

Schedule

Not specified.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

We are a global digital imaging leader with an unparalleled reputation for quality and innovation. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. Join us and discover what it means to work for a global digital imaging leader with an immense opportunity to make an impact and create your own rewarding career.

What We Offer

• Competitive compensation and benefits
• Discretionary profit sharing
• Discretionary success sharing
• Employee discounts
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Posting Tags

• #PM-19