Sr Analyst, Data Center Services Practitioner

About the role

The Data Center Services team is looking for a highly skilled Sr Analyst, Data Center Practitioner to work on our raised floor operations at Nationwide. In this role you will provide 24/7 onsite support for Nationwide infrastructure hardware.

Responsibilities

• Responsible for PCI compliance (including audit activities) and performs work in adherence with IT Service Management best practices.
• Develops standard, repeatable production processes, creating standard documentation; partners with other support organizations to set up and execute.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Supports delivery teams in their release activities and engages in critical situations and remediation of security vulnerabilities.
• Installs, maintains, and decommissions production hardware (i.e., HP servers, Cisco network equipment, firewall appliances).
• Oversee and perform cable management including planning, labeling, installation, validation, testing for reuse, etc.
• Performs hardware repairs for equipment on the raised floor to support the production environment.
• Ensures raised floor standards are maintained and followed by all associates and vendors.
• Maintains operational knowledge of platforms, technologies, and applications.
• Communicates status of issues/incidents/changes from shift to shift to support production environment.
• Delivers application functionality and services against defined Service Level Agreements (SLAs) and Operating Level Agreements (OLA).

Requirements

• Extensive experience with rack/stack enterprise hardware, vendor support, incident management, audit compliance, and documentation are required.

Qualifications

• Education: Undergraduate studies in computer science, management information systems or a related field is preferred.
• Licenses/Certifications/Designations: Technology certifications or designation are not required, but encouraged (i.e.: CCNA, CompTIA, AWS, Security).
• Experience: Two or more years of technology experience with data center / rack mounted hardware (i.e., HP Servers, Cisco equipment, IBM, EMC, Pure storage). One or more years of experience using basic levels of troubleshooting.

Skills

• Strong communication skills, knowledge of planning, management, and execution of network configurations. Influencing, negotiating and priority setting is needed.
• Insurance/financial services industry knowledge is a plus.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Pay

The national salary range for Sr Analyst, Data Center Services Practitioner : $69,500.00-$129,000.00

Schedule

This position works onsite Thursday, Friday, and Saturday night shift 7:00 pm – 7:00 am, and primarily at our Lewis Center (East Powell Road) location.