Sr. Analyst, Advisory Digital Enablement & Support

Responsibilities

• Regional User Support & Driving Adoption
• Serve as the first line of support for the assigned region business users by triaging, escalating and resolving issues in Business Support queues.
• Act as a trusted advisor and support proactive outreach to the business users in the assigned region, ensuring their success with Advisory technology platforms.
• Provide hands-on assistance with data management, report/dashboard updates, troubleshooting, and workflow questions.
• Support regional support activities for Advisory products, including site visit for rollouts and feature launches.
• Deliver platform insights, identify training gaps, and communicate user needs back to the broader enablement and product teams.
• Maintain an up to date understanding of industry trends and product roadmap developments relevant to assigned business lines.
• Onboarding & Training Support
• Onboard new broker teams and M&A users within the assigned region, including verifying licensing, data migration, and process mapping.
• Lead localized user training sessions, Q&A sessions, and best practice coaching for new and existing users.
• Partner with regional business leaders and broker teams to encourage platform adoption, reinforce process alignment, and promote consistent use of Advisory technology tools.

Required Skills & Qualifications

• 2+ years of related work experience in technology enablement, operations, support, or a similar function.
• 4-year college degree or equivalent experience.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic environment.
• Aptitude for problemsolving, critical thinking, and learning new tools quickly.
• Strong verbal and written communication skills, including the ability to navigate questions, guide users, and foster open dialogue.
• Ability to translate technical concepts into clear, relatable explanations for business users.
• Willingness to work flexible hours to support a national team and travel as needed for in-market rollouts or office presence.
• Collaborative, service-oriented, and eager to support business users.

Preferred Experience

• With Salesforce and/or commercial real estate (CRE) business operations.
• Exposure to training delivery, onboarding, or workflow/process mapping.
• Familiarity with ServiceNow or support ticketing systems.
• Interest or experience in analytics, dashboards, and data visualization.

Benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role.