Sr. Analyst, Internal Digital Platforms
Comcast · Philadelphia, PA · 1 mo ago
On-siteProject ManagementFull-time
Core Responsibilities
- Platform Development & Automation
- Build, enhance, and maintain internal platforms and workflows using SharePoint Online, Power Automate, Power Apps, Power BI, and Teams.
- Develop and maintain scalable data structures (e.g., lists/metadata) and automated workflows that support intake, routing, approvals, notifications, and reporting.
- Implement fixes and enhancements based on UAT outputs and business requirements; troubleshoot workflow issues, performance bottlenecks, and permission conflicts.
- Ensure solutions are user-friendly, accessible, and aligned with brand/compliance standards.
- Business Process & Systems Analysis
- Lead analysis and design of existing and future-state business processes spanning multiple stakeholder groups; document problem statements, process flows, gap analyses, and solution recommendations.
- Develop scalable, repeatable processes that improve efficiency and speed delivery; define success metrics and establish plans to track and measure outcomes.
- Lead/participate in backlog management and prioritization for assigned workstreams and projects.
- Cross-Functional Collaboration & Delivery
- Partner with Internal Communications stakeholders and cross-functional teams to shape solutions end-to-end (requirements → UX → architecture → development → launch → iteration).
- Communicate technical concepts in clear, business-friendly language and provide guidance on build/design decisions.
- Maintain documentation (workflows, schemas, change logs, and architecture) and support release/version management.
- Employee Communications Platform Support (Digital Channels)
- Provide technical and troubleshooting support across employee communications platforms and channels including ComcastNow, Viva Engage, Viva Connections, Vimeo live broadcasts, EmailOpen, and Communicator.
- Leverage analytics (e.g., Adobe and SWOOP) to assess effectiveness and share insights with internal clients.
- Stay current on Microsoft 365 feature updates and recommend improvements to the employee experience.
- Copilot-Based Agent Support
- Gather and document business needs into clear user requirements for technical partners supporting a Copilot-based internal agent;
- Support UAT and iterative improvement cycles.
- Undergraduate degree in Computer Science, Information Technology, or a related field.
- 7-10 years of relevant work experience.
- User Experience (UX) Design; Web Metrics; Agile Methodology; Metrics Analysis; Digital Communications.
- Medical, prescription, vision, and dental insurance for eligible employees.
- 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
- Paid time off including eight observed company holidays and flex time.
- Exclusive perks + discounts, including tuition assistance, commuter benefits and more!