Sr. Administrative Assistant, Kohler

About the role

Provides highly confidential administrative, operational, and organizational support to the Director of Kohler Waters Spas and the Wellness leadership team. Serves as a strategic business partner responsible for coordinating administrative functions, supporting operational processes, managing payroll activities, maintaining business systems, and ensuring efficient execution of department initiatives across all Kohler Waters Spa and Wellness locations. This position requires exceptional organizational skills, technical proficiency, sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced luxury hospitality and wellness environment.

Responsibilities

• Provide administrative support to the Director of Kohler Waters Spas and Wellness leadership team.
• Manage calendars, meetings, travel arrangements, correspondence, and departmental communications.
• Prepare reports, presentations, meeting materials, agendas, and follow-up documentation.
• Handle confidential business information with the highest level of discretion.
• Coordinate department events, leadership meetings, recognition programs, and business initiatives.
• Utilize and promote AI tools and technology solutions to improve efficiency and productivity.
• Serve as a resource for Microsoft Office applications and department technology systems.
• Process orders and procure supplies through EPro, CCI, purchase orders, and related purchasing systems.
• Maintain departmental records, files, and reporting systems.
• Support operational and administrative technology initiatives as assigned.
• Process and administer payroll activities for therapists and guest service associates across all four Kohler Waters Spas and Wellness locations.
• Maintain payroll records and ensure accuracy of data submissions.
• Partner with management and Human Resources to support employee-related administrative needs.
• Support onboarding, training coordination, and associate communication efforts.
• Serve as Manager on Duty (MOD) as assigned.
• Support daily spa operations by coordinating administrative and operational processes.
• Assist leadership in monitoring operational priorities, departmental initiatives, and business objectives.
• Coordinate cross-functional communication among spa locations and support departments.
• Support continuous improvement initiatives and process enhancements.
• Maintain knowledge and administration of Resort Suite systems.
• Qualify therapists within Resort Suite and ensure appropriate therapist level assignments.
• Review and correct therapist commission calculations based on assigned service levels and business requirements.
• Assist with system maintenance, troubleshooting, and process documentation.
• Create and process purchase orders.
• Update Monthly Financial PP slides for the Monthly financial review meeting.
• Track departmental expenses and assist with budget-related reporting.
• Coordinate vendor communication and purchasing activities.
• Ensure accurate recordkeeping of purchases and approvals.

Qualifications

• Minimum of High School Diploma. Equivalent combination of education and experience considered.
• 3–5 years of progressively responsible administrative support experience.
• Experience supporting senior leaders preferred.
• Experience in hospitality, wellness, retail, or service operations preferred.
• Payroll processing experience strongly preferred.
• Experience with business systems, reporting tools, and purchasing platforms preferred.

Skills

• Advanced proficiency with Microsoft Office Suite.
• Ability to learn and effectively utilize AI tools and emerging technologies.
• Strong organizational, planning, and project coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong analytical and problem-solving skills.
• Ability to handle confidential information with discretion.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively across multiple teams and locations.
• Executive partnership and relationship management.
• Operational and business process coordination.
• Payroll administration.
• Hospitality and guest-service excellence.
• Technical adaptability and continuous learning.
• Strategic thinking and initiative.
• Accountability and execution excellence.

Pay & Schedule

• This is a full-time position working weekends and weekdays. Hours 8:00 am - 5:00 pm.
• The hourly range for this position is $25.80 - $38.70. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Benefits

• Ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
• Competitive salary.
• Health, vision, and dental insurance.
• 401(k) with company matching.