Sr. Administrative Assistant - Eddy Senior Care - FT Days

About the role

Serve as the initial contact for incoming inquiries (phone, message, referral)

Gather key information to help determine basic eligibility and level of interest

Document and track all inquiries (qualified and non-qualified) accurately and timely

Maintain consistent communication and a positive experience for all prospective participants

Responsibilities

• Administer and maintain the PACE program’s inquiry and intake system
• Prepare and assemble marketing packets, folders, and outreach materials
• Support Community Liaison staff with event preparation and logistics
• Provide general administrative support to the intake/enrollment function

Requirements

• Associate degree or relevant experience preferred
• Prior experience in healthcare, intake, call center, customer service, or administrative support strongly preferred
• Experience working with older adults or vulnerable populations a plus
• Comfortable using computer systems for documentation and tracking
• Strong organizational and multitasking skills

Qualifications

• Customer-service focused – able to engage compassionately with older adults and families
• Detail-oriented and organized – comfortable tracking multiple inquiries and data points
• Strong communicator – able to ask the right questions and clearly explain information
• Efficient and proactive – able to triage and prioritize effectively
• Team-oriented – collaborates closely with intake, marketing, and operations staff

Skills

• Excellent communication skills
• Ability to manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite

Benefits

• Flexible scheduling based on program needs
• Part-time (20 hours per week)
• Location: Rotterdam and/or Latham, NY

Pay

$18.50 - $24.92 per hour

Schedule

Flexible scheduling based on program needs

Benefits

• Flexible scheduling based on program needs
• Part-time (20 hours per week)
• Location: Rotterdam and/or Latham, NY