Sr Accounts Receivable Specialist, Collection

Location: Multiple Locations; Department: Finance; Reports To: Accounts Receivable Manager.

About the role

The primary responsibility of the Senior Accounts Receivable Specialist, Collections includes ensuring accuracy of customer accounts which consists of, reconciliation of account balances, GL adjustments, timely research, and deduction management. Additionally, the Senior Accounts Receivable Specialist, Collections compiles monthly reporting on the health of accounts receivable and customer metrics. Furthermore, this position will assist in the build out of a shared service platform to help drive positive customer experience and assist in process improvements to further scale the accounts receivable shared service function.

Responsibilities

• Accesses vendor websites for payment and deduction information.
• Investigates customer deductions and payments not yet unapplied.
• Process credit memos against customer balances.
• Generates customer statements, invoices, and credit memos ensuring accuracy.
• Proactively initiates collection activities to address account delinquencies.
• Manages aging accounts to maintain acceptable levels and minimize bad debt.
• Assumes responsibility for identifying and resolving deductions.
• Identifies root cause for late payments and recommends process improvements to prevent future occurrences.
• Addresses and resolves invalid discounts.
• Prepares escalation reports for management outlining timelines and action plans.
• Reviews and updates credit hold list based on collection activity.
• Evaluates credit histories of new and existing customers, offering recommendations for credit limit approvals or adjustments.
• Assists manager and team with special projects as requested.
• Performs other duties as assigned.

Requirements

• High School Diploma/GED
• 4 – 6 years of experience in accounts receivable, credit and collections with a background in B2B collections and cash applications
• Intermediate experience utilizing computer applications, such as Microsoft Office Suite, JD Edwards, Sage 100, FAS software, and crystal reports
• Ability to use professional judgement and reasoning when making business decisions
• Strong mathematical, analytical, and critical thinking skills to identify and solve issues
• Excellent organizational skills with the ability to handle multiple priorities
• Experience working in a fast paced and high-volume work environment.
• Proactive “self-starter” with a strong attention to detail.
• Excellent communication skills, both verbal and written, with the ability to interact with all employee levels as well as vendors and customers

Skills

• Inter-Relationships: Consistent interaction with all levels of employees at corporate and in the field. May interact with external customers.

Work Environment: This position works in an office setting. Requires regular use of office equipment including computers, phones, and printers. Occasional overtime may be required. Physical Demands: Hear – Frequent; See – Frequent; Repetitive Motions – Frequent; Sit – Frequent; Type – Frequent; Talk – Frequent; Stand – Occasional; Walk – Occasional; Physical Work Percentage: Light – 10 – 25 lbs (10 - 25%); Travel Required: No.