Sr Accounts Receivable Specialist
Berkley Mid-Atlantic Group (BMAG) is a property and casualty insurance provider serving the Mid-Atlantic. We are a member of W. R. Berkley Corporation, one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500® corporation and the ability to operate with the closeness and flexibility of a small company, we exclusively work with select independent agents to insure the future of business. Our culture empowers employees to question the status quo and seek innovative ways to exceed customer expectations through collaboration, creativity, and teamwork.
About the role
We are building a regional Accounts Receivable shared services team and are seeking a Senior Accounts Receivable Specialist to support key receivables processes for our commercial portfolio. This role is critical to the organization as you provide friendly and positive customer interactions while solving payment challenges for our commercial policyholders and agents. You will join a close-knit and growing team of colleagues who are excited to share their knowledge and where it’s safe to be curious, ask questions, and challenge the status quo.
This position is based in our Irving, Texas office and offers a hybrid work schedule with 4 days in the office and 1 day remote.
Responsibilities
- Support key receivables processes for the commercial portfolio, providing positive customer interactions and solving payment challenges for policyholders and agents
- Deliver friendly, responsive, and “resolve it the first time” customer service by phone and email
- Apply payments accurately and in a timely manner
- Analyze account activity and identify trends or issues, escalating insights to management as appropriate
- Perform account reconciliations and work to resolve discrepancies
- Take ownership of customers’ needs and coordinate with internal and external partners regarding policy issuance, premium audits, reinstatements, and cancellations
- Escalate complex issues and contribute ideas to improve accuracy, workflows, and customer experience
- Support changes in procedures, systems, and organizational structure
Requirements
- 3–5+ years of commercial accounts receivable experience, including direct customer interaction
- Experience with cash application, billing, and reconciliations
- Excellent written and verbal communication skills
- Excellent customer service skills
- Working knowledge of ERP or AR systems
- Intermediate Excel skills (pivot tables, lookups)
- Detail-oriented with strong problem-solving ability without losing sight of the big picture
- Ability to work in multiple systems simultaneously
- Ability to adapt to and support ongoing process and system changes
Preferred Qualifications
- Exposure to SOX controls
- Experience in the insurance industry
- Experience with policy administration and insurance billing systems like Guidewire
We do not accept unsolicited resumes from third-party recruiting agencies or firms. Sponsorship is not offered for this role.