Sr Account Supervisor Healthcare Vertical

Location: Somerville, New Jersey (Hybrid, 3 days/week onsite)

About Us

BNO is a dynamic, full-service creative marketing, advertising, and public relations agency headquartered in Somerville, NJ, with offices in Philadelphia, PA and St. Petersburg, FL. We are looking for an incredibly talented and motivated healthcare/pharma Client Service Professional eager to learn and develop their career while supporting a growing base of creative branding work for our Fortune 500 clients in our Healthcare Vertical. With 44+ years in the communications business, we’ve had conversations with some of the most visionary humans on the planet—scientists, inventors, artists, and CEOs. We believe in the power of a progressive mindset coupled with endless curiosity.

About You

The ideal candidate thrives in a role that focuses heavily on working with and through others, building and maintaining relationships, and adhering to established guidelines. You are an effective communicator who can motivate others while understanding and responding to their needs and concerns. This role involves interacting with many different people, so you must be friendly and genuinely interested in the needs of managers, team members, customers, and the company.

You possess a persuasive, knowledge-oriented mindset and can clearly communicate the company’s recommendations, policies, programs, and systems. The pace of work is faster than average, and attention to detail is critical—handling details quickly, correctly, and efficiently while articulating them effectively. If managing people, you follow up carefully, closely, and cheerfully to maintain work quality and relationships. Corrections are made constructively and supportively. Timeliness is key, and you must work quickly and accurately within structured guidelines.

If you find challenging problems thrilling to solve and have a deep love for planning and client relations, this role is for you.

Responsibilities

• Act as the daily point of contact for healthcare/pharma clients, maintaining regular communication and providing updates on campaign progress.
• Develop and implement comprehensive patient healthcare marketing strategies, including digital campaigns, patient outreach, provider communications, and awareness initiatives.
• Lead strategic planning, day-to-day account management, and coordinate cross-functional teams to deliver results.
• Facilitate planning sessions as an effective communicator, stimulating and motivating both clients and coworkers.
• Develop and maintain strong, long-term client relationships, understanding their business needs and marketing objectives.
• Identify opportunities to expand client relationships by offering additional marketing services or pursuing innovative healthcare marketing solutions.
• Define the scope of digital and social campaigns and projects, articulating them clearly to clients and creative teams.
• Provide insights and recommendations derived from campaign/project analytics to clients.
• Ensure all marketing campaigns comply with healthcare regulations such as FDA and CMS guidelines, coordinating with legal and regulatory teams for approval.
• Manage financial aspects, including budgeting, billing, and forecasting.
• Lead the construction and execution of healthcare-related ad boards.
• Oversee paid and organic social media marketing campaigns.

Requirements

• 5+ years of account management experience, including at least 3 years with pharmaceutical/healthcare clients; rare disease experience is a plus.
• Strong background in digital and social pharma marketing.
• Excellent communication, presentation, and relationship-building skills.
• Proven ability to think strategically and execute effectively in fast-paced environments.
• Financial management skills (budgeting, billing, forecasting).

Preferred Skills

• Experience with technology platforms such as Basecamp, Teams, and Veeva.
• Knowledge of industry trends and emerging marketing technologies.
• Strong critical thinking abilities.

Benefits

• Competitive Compensation: $80,000–112,280 annually, depending on experience, skills, and qualifications.
• Bonus: Performance-based opportunities to reward contributions.
• Health & Wellness: Multiple medical plan options with employer covering a significant portion of employee premiums; HSA, FSA, and employer-funded HRA available.
• Dental & Vision: Comprehensive dental coverage; vision plan 100% employer-paid.
• Retirement: 401(k) plan with employer matching contribution.
• Time Off: PTO and holiday schedule, plus paid sick time to maintain work-life balance.

Schedule

This position is hybrid, requiring 3 days per week onsite (Tuesdays through Thursdays) at BNO’s Somerville office.