Sr. Account Manager (US)

Key Responsibilities

• Be a consultative partner to our top and strategic accounts in partnership with the sales team to understand their needs and present Netflix solutions
• Provide clients with excellent customer service by making it seamless for them to activate campaigns on Netflix
• Lead strategic media planning for key accounts and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
• Host weekly Pipeline & Pacing meetings with Client Partners to align on upcoming launches and active campaign performance
• Host campaign kick-off meetings and partner with client on gathering campaign launch assets
• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization and upsell tactics
• Work closely with Ads Operations for flawless order implementation and technical troubleshooting
• Provide clients with necessary data driven insights on campaign and measurement performance including post-campaign wrap reports
• Able to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future
• Partner with cross-functional teams on the production of custom creative assets
• Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies
• Lead and maintain training materials for the AM organization, build templates and be responsible for training new AMs who join their team in partnership with Sales Enablement
• Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, running projects or workflows to ensure effectiveness
• Relied upon as an SME for their Vertical or Agency
• Contribute to monthly billing & invoicing process with clients and finance

Requirements

• 5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising
• Excellent client service and relationship management skills that build trust and loyalty with clients
• Operational excellence through process rigor, proactive problem-solving, and strong cross-functional coordination to make Netflix Ads easy to buy and deliver
• Audience-driven & solutions-based media planning experience with the ability to translate client business goals into effective Netflix campaign strategies
• Experience in managing deals across multiple deal types including DIO, Programmatic Guaranteed, PMP and Live; Programmatic experience is a must
• Data fluency and the ability to translate insights into data-driven storytelling to guide smarter client investment decisions that drive stronger outcomes
• Proven project management skills with ability to multitask and manage requests from various stakeholders
• Familiarity with Advertising Research and Verification vendors like Nielsen, iSpot, Integral Ad Science, DoubleVerify, Kantar, etc.
• Excellent verbal and written communication skills

Qualifications

The overall market range for roles in this area of Netflix is typically $150,000.00 - $210,000.00. A portion of this compensation is variable.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.

We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates.

If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.