Sr Account Manager- Service/Repair (Richmond)

About the role

TK Elevator is seeking an experienced Senior Account Manager for Service/Repair in Richmond, VA. This role is responsible for securing and maintaining service accounts and repair work, developing strong customer relationships, and ensuring the branch meets annual revenue goals.

Responsibilities

• Exceed sales goals and quotas using company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting Tier 1, 2, and 3 customers within the assigned territory to build relationships and understand their needs, including engagement with BOMA and associated groups.
• Develop capital plans for customers to address short- and long-term building needs.
• Maintain strong working knowledge of company products through training, studying factory equipment manuals, and understanding local elevator code requirements.
• Prepare repair job proposals by estimating labor and other costs using estimating software; obtain price estimates from suppliers and manually calculate for items not in the program. Review blueprints, survey equipment, and interface with operations personnel for input and approvals.
• Prepare service contract bids, including reviewing blueprints, surveying equipment, and interfacing with operations personnel.
• Respond to written and oral questions related to quoted repairs and service contracts, including follow-up with customers on all proposals.
• Monitor the status of current service contracts by visiting job sites and customers to ensure satisfaction and resolve outstanding issues.
• Contact service customers regarding contract renewal prior to expiration and advise of price increases if appropriate.
• Demonstrate technical knowledge of H-Power features and develop sales strategies to communicate modernization offerings.
• Utilize the Customer Relations Management (CRM) tool to update and manage the sales pipeline.
• Assist in accounts receivable (A/R) collection efforts to ensure prompt payment from customers.
• Conduct customer follow-up on all proposals; upon acceptance, coordinate submittal packages through the approval process and create change orders as requested.
• Visit project sites as needed and work with the operations department to ensure customer needs and deadlines are met.
• Partner with the operations team to negotiate the Scope of Work (SOW) and collaborate with contract administrators, sales support, and legal as required.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree.
• 1-2 years of related sales experience; elevator sales or industry experience preferred.
• Ability to read and interpret architectural blueprints/drawings.
• Experience selling Service/Repair, Construction, and Modernization in the elevator industry strongly preferred.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage, including spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match: dollar-for-dollar match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after 90 days of full-time employment).

About the company

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, TKE supports all mobility systems, including elevators, escalators, walkways, stairlifts, and boarding bridges. With digital platforms like AGILE and the IoT platform MAX, TKE enables smarter, safer urban movement. The company employs over 50,000 people and operates 1,000+ global support centers.