Sr. Account Manager- Service/Repair (Austin)

Location: Austin, TX

About the role

Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

Responsibilities

• Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting Tier 1, 2, and 3 customers within assigned territory to develop ongoing relationships and understand their needs and wants, including building relationships in BOMA and other associated groups.
• Develop capital plans for customers to address their short- and long-term building needs.
• Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including local elevator code requirements.
• Prepare repair job proposals by estimating labor and other job costs using estimating software; obtain price estimates from suppliers and manually calculate for items not in the program. Includes reviewing blueprints, surveying equipment, and interfacing with operations personnel for additional input and approvals.
• Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary, and interfacing with operations personnel for additional input and approvals.
• Respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.
• Monitor the status of current service contracts by visiting job sites and customers within assigned territory to ensure customer satisfaction with service and resolve outstanding issues.
• Contact service customers regarding contract renewal prior to expiration and advise of price increases if appropriate.
• Demonstrate technical knowledge of beneficial H-Power features, determine customer needs, and develop sales strategies to communicate H-Power modernization offerings.
• Utilize the Customer Relations Management (CRM) tool to update and manage the sales pipeline.
• Assist in accounts receivable collection efforts to ensure prompt payment from customers.
• Conduct customer follow-up on all proposals; upon acceptance, coordinate submittal packages through the approval process and create change orders as requested.
• Visit project sites when necessary and work with the operations department to ensure customer needs and deadlines are met.
• Partner with the operations team to negotiate the Scope of Work (SOW) and collaborate with contract administrators, sales support, and legal as required.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree.
• 1-2 years of related sales experience; elevator sales or industry experience preferred.
• Ability to read and interpret architectural and/or blueprint drawings preferred.
• Experience selling service/repair, construction, and modernization in the elevator industry strongly preferred.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage, including spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match: dollar-for-dollar match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment).