Sr. Account Manager- Service/Repair (Houston)

About the role

TK Elevator is currently seeking an experienced Sr. Account Manager – Service/Repair in Houston, TX. Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

Responsibilities

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting Tier 1, 2 and 3 customers within assigned territory, developing ongoing relationships and understanding their needs, including building relationships in BOMA and other groups.
• Develops capital plans for customers to address short‑ and long‑term building needs.
• Maintains strong working knowledge of company products through training, equipment manuals, supplier information, and local elevator code requirements.
• Prepares repair job proposals by estimating labor and other costs using estimating software; obtains price estimates from suppliers and manually calculates when not in the program.
• Reviews blueprints, surveys equipment, and interfaces with operations personnel for input and approvals.
• Prepares service contract bids, reviewing blueprints and surveying equipment as needed.
• Responds to written and oral questions related to quoted repairs and service contracts and follows up with customers on all proposals.
• Monitors status of current service contracts by visiting job sites, ensuring customer satisfaction and resolving issues.
• Contacts service customers regarding contract renewal, advising of price increases when appropriate.
• Demonstrates technical knowledge of H‑Power features and develops sales strategies to communicate modernization offerings.
• Utilizes the Customer Relations Management (CRM) tool to update and manage the sales pipeline.
• Assists in A/R collection efforts to ensure prompt payment from customers.
• Coordinates submittal packages through the approval process and creates change orders upon customer acceptance.
• Visits project sites and works with operations to meet customer needs and deadlines.
• Partners with operations to negotiate Scope of Work (SOW) and collaborates with contract administrator, sales support, and legal as required.
• Performs other duties as assigned.

Requirements

• 1–2 years of related sales experience, preferably in elevator sales or industry.
• Ability to read and interpret architectural drawings or blueprints (preferred).
• Experience selling service/repair, construction, and modernization in the elevator sector (strongly preferred).

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Supplemental medical plans
• Company‑paid short‑ and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage, including spouse and dependent options
• Identity theft monitoring
• Pet insurance
• Company‑paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) retirement savings plan with company match (dollar‑for‑dollar match on the first 5% contributed)
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave per company policy
• Up to six weeks of paid parental leave (after 90 days of full‑time employment)