SR ACCOUNT MANAGER - HYBRID - CHARLOTTE, NC

About the role

Foodbuy is the industry leader in procurement and supply chain solutions, a subsidiary of Compass Group PLC yet retaining the feel of a small entrepreneurial company. We source and provide products and services that help customers run their businesses more easily and cost‑effectively across Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and support Compass Group, the world’s largest contract food and support services provider. We care about our associates, clients, and community; think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong, compensation packages competitive, and we foster associate career growth alongside our own. We offer an open, modern work environment with flexibility and a collaborative open‑door culture, guided by our People FIRST value system (Flexibility, Inclusion, Results, Sustainability, Transparency).

Job Summary: This is a customer‑facing role responsible for day‑to‑day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. Target accounts are small to mid‑size.

Responsibilities

• Vendor Setup & New‑Opening Support: Process all vendor‑setup requests in MyAdmin; issue formal setup requests to vendors and conduct follow‑ups to ensure new accounts are established and accessible in MyOrders (if applicable). For large openings, participate in Compass Strategic Project Calls as needed to identify critical vendors and ensure teams submit MyAdmin requests appropriately.
• BuySmart & Purchasing Escalation: Manage BuySmart issues unresolved after the standard case process, including recurring issues affecting multiple units. Escalate issues to Category and Distribution Teams and coordinate resolution with vendors. Support manual escalation paths where BuySmart access is unavailable (Krafted and Google Bay Area).
• Field Support & Knowledge Routing: Serve as the field support point‑of‑contact for purchasing questions. Establish and share resources as inquiries warrant, and route specialized requests to the correct internal functional owner.
• Operational Coordination & Emergency Response: Coordinate/manage a regular meeting cadence with key distribution partners to stay current on issue resolution, new openings, special projects, or forecasts. Own the emergency‑response champion role for Account Management and serve as a liaison to Foodbuy Communications when emergency‑response communications are triggered.

Requirements

• Bachelor’s degree or equivalent work experience required.
• 5+ years’ experience in account management or customer success.

Skills

• Effective written & verbal communication skills
• Project Management skills / experience
• Ability to build effective long‑term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
• Up to 30% Travel Annually

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ ADDisability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs