Account Manager - Hybrid (Atlanta, GA)

About the role

Our newest opportunity is for Account Managers who play a key role in delivering OneDigital's value proposition. They are critical players in developing client relationships and in overall client retention.

Responsibilities

• Works as a part of a team to effectively retain a book of business.
• Builds excellent client and vendor partner relationships.
• Affords quick resolution to the nature of a problem.
• Effectively communicates with all members of the client team, keeping them informed of key developments, delays, and client requests.
• Communicates clear timelines for client’s open enrollment and renewal implementation.
• Knowledgeable about, and stays current on, employee communication, wellbeing, and benefits administration best practices, vendors, tools, and solutions.
• Updates OneDigital’s internal system of record to document client work, meetings, project status, client-related documents, and other client details.
• Educates clients’ employees on employee benefits, wellbeing programs, and how to enroll.
• Effectively project manages open enrollment, new hire orientations, wellbeing programs, communications, and benefit administration needs.
• Guides and directs the work of the Communications team for development of client deliverables including booklets, brochures, flyers, postcards, benefits-at-a-glance, custom animated videos, and more.
• Conducts working sessions with clients to gather, understand, and analyze business requirements, including future client benefit plans, enrollment processes, necessary eligibility and integration needs with other vendors and carriers.
• Provides clients with visibility of employer compliance requirements and timelines.
• Effectively project manages implementation of new policies.
• Ensures employer and employee policy applications and amendments are completed timely and accurately.
• Ensures that contracts that are issued comply with sold policies.
• Travels independently as needed to meet with clients and host employee group meetings.
• Point of escalation for plan implementation, open enrollment, and other client-related issues.
• Completes other duties as assigned.
• Finds a better way; promotes and recommends ideas for improvement.
• Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
• Uses tools and systems (e.g. D365, MS Word, Excel, etc.) to enhance the job.
• Maintains a positive can-do attitude.

Qualifications, Skills and Requirements

• Works independently, with little day-to-day direct supervision.
• Expert relationship skills.
• Buys trust and rapport with clients, teammates, and vendors.
• Adept at public speaking and making group presentations.
• Highly organized.
• Manages multiple projects and deadlines effectively.
• Works effectively in a fast-paced environment.
• High level of resiliency.
• Skillful at proactively identifying potential issues and developing solutions.
• Proficient in MS Office (Excel, PowerPoint, Outlook).
• Experience with Brainshark preferred.
• Welcomes change.
• Behavior exemplifies the OneDigital shared values.

Education, Training and Experience

• Two or more years of experience in health & welfare benefits preferred.
• An earned Individual Producers License in Health and Life Insurances or obtain within 90 days of employment.
• At minimum, High school diploma required.
• College degree and any other professionally related designations are preferred.
• Broker experience preferred.

Pay

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

Benefits

• Health, wellbeing, retirement, and other financial benefits.
• Paid time off.
• Overtime pay for non-exempt employees.
• Robust learning and development programs.
• You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

Equal Opportunity Employer

We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. We believe in hiring the most qualified applicant for the position, regardless of background.