Sr. Account Manager

About the role

Northern Trust, a Fortune 500 company founded in 1889, provides innovative financial services and guidance to sophisticated clients. They are seeking a Sr. Account Manager to join their team in Bloomfield Hills, MI.

Responsibilities

• Captures account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
• Maintains knowledge of governing documents and account agreements.
• Communicates with clients and partners regarding service requests and obtains necessary information to facilitate service changes or transactions.
• Coordinates resolution of client issues and keeps clients informed of account set-up, status, document requests, or other information.
• Collaborates with the Client Support Services Team on account servicing events, including account opening and closing, cash movements, and fee setups.
• Aids Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in the account acceptance process, discretionary request analysis, compliance management, and annual account reviews.
• Ensures appropriate documentation is collected and imaged, systems information is updated, and fees are accurately set up and reviewed.
• Documents services provided, specialized procedures, and ongoing written communications with clients as needed.
• Develops and maintains a working knowledge of various business applications critical to relationship management, including client online tools.
• Aids Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations.
• Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Serves as a key subject-matter expert and mentor to more junior-level employees.
• Manages daily operational activities and supervises day-to-day work of junior-level employees (but not a formal management role).

Qualifications

• Excellent oral and written communication skills.
• In-depth functional/industry knowledge of personal trust, estate, guardian, and advisory services and products, typically gained through related work experience.
• Knowledge of internal bank trust functions.
• Analytical, problem-solving, and organizational skills.
• Highly flexible and adaptable to change.
• Technical skills/systems knowledge.

Skills

• College or university degree and/or relevant proven work experience preferred.
• 5-7 years experience in financial servicing or related experience/credentials preferred.

Benefits

This is an office-based position requiring onsite performance of duties. Northern Trust offers a flexible and collaborative work culture, encouraging movement within the organization and accessibility from senior leaders. The company is committed to assisting the communities it serves and values diversity and inclusion.