Sr. Account Manager

About the Role

As a Senior Account Manager, you will be responsible for providing planning, operational, and optimization support for one of Kobie’s key accounts. Partnering with various departments, you will help drive cohesive, operational, and strategic activities for the client.

Responsibilities

• Maintain frequent, intentional, collaborative, and proactive communication with the client as their primary point of contact for day-to-day management.
• Deliver cross-functional insights, recommendations, thought leadership, and feedback as a trusted advisor with a deep understanding of your client’s business challenges and goals.
• Manage Client Services 90-day planning cadence and planning cycles in support of your client’s program, including weekly and monthly check-ins, 1:1s with primary contacts, executive check-ins, and EBRs.
• Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications.
• Develop, manage, and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with excellence.
• Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams.
• Support cross-functional efforts to optimize the client’s loyalty program in alignment with Kobie’s mission to drive enterprise value through loyalty, including bonus offer planning, management, measurement, and reporting.
• Field and manage client requests and changes to administrative program functions, such as earn rules configuration and logic changes or creation.
• Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response teams.
• Coordinate with internal teammates to create project estimates and timelines, and track project progress to ensure on-time and quality delivery.
• Handle administrative details such as Jira time tracking, resource allocation and forecasting, invoicing, etc.
• Review invoices in preparation for timely and accurate financial billing.

Requirements

• Bachelor’s degree in marketing or a related field.
• 5+ years of experience, preferably in the marketing or loyalty industry.
• Understanding of general marketing principles; promotional and CRM experience is preferred.
• Experience supporting clients across a global footprint is preferred.
• Experience within loyalty rewards fulfillment is strongly preferred.
• Strong background managing operational workstreams and KPIs (e.g., call center, customer inquiries) for a client program.
• Proven ability to manage multiple client accounts simultaneously while prioritizing deliverables and deadlines.
• Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint is highly desirable.
• SaaS experience is preferred.
• Experience in the retail industry is preferred.
• Proven ability to meet deadlines, manage multiple projects, and work proactively in a fast-paced environment.
• Strategic and tactical marketing experience through multiple channels (email, mobile, social) based on customer journeys.
• Foundational understanding of financial business principles and data analysis.

Skills

• Self-motivated and able to work independently, applying good judgment and decision-making.
• Confident and clear verbal and written communication and presentation skills.
• Proactive in contributing ideas and anticipating client/team needs.
• Outcomes-driven, with excellent organizational skills and strong attention to detail.
• Technical acumen—the ability to understand technology platforms within a larger martech ecosystem and how features and functionality apply to marketing and analytical concepts.
• Resourceful, solutions-focused attitude that adapts well to change.
• Strong project management and planning skills.

Benefits

• Flexible Time Off to recharge when needed.
• Nine Company-Wide Holidays.
• A diverse suite of benefits prioritizing your growth, development, and personal well-being.

Discover more about our perks and benefits here.

About Us

As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world’s most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. We are proud to be named a Top Workplace in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.

We celebrate and embrace diversity at Kobie! Employment is based solely on an individual’s merit and qualifications directly related to professional competence. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie.