Sr. Account Manager

About the role

Conductor is the leading enterprise AEO platform. We help today’s top enterprise brands grow authority and visibility in both AI and traditional search engines. Our platform offers comprehensive solutions for tracking visibility in LLMs, real-time monitoring of technical site health, and scaled AI content creation. We are a mission-driven company committed to innovation, customer success, and fostering a positive workplace culture. We are seeking a Senior Account Manager to lead our enterprise customer relationships.

Responsibilities

• Act as the business owner of assigned accounts; define and implement a clear vision and business plan for your accounts to drive net retention
• Proactively manage pipeline and renewals to meet quarterly net retention targets across a set of existing Conductor customers
• Understand and anticipate clients’ business needs to drive the success and growth of accounts leveraging strong interpersonal and negotiation skills to drive commercial, business, and technical discussions with customers that present a compelling case for solutions, including articulation of technical solution benefits to key customer stakeholders
• Cultivate strong relationships with multiple executive sponsors, establish strategic alignment between customers’ objectives and Conductor’s solutions, and develop a long-term strategy to address their strategic outcomes and drive results
• Champion your clients internally while working across many departments to solve problems and achieve results, collaborating with Customer Success, Customer Support, Professional Services and Engineering to ensure an exceptional customer experience
• Aid customers with challenges and problems, and map to solutions in Conductor's platform and services offering in order to convert them into sales opportunities when possible
• Act as a trusted consultant and customer advisor. Display the required patience, motivation, and drive to successfully navigate dynamic situations. Possess a customer advocacy mindset and the willingness to drive positive customer outcomes
• Negotiate contract renewals and expansion opportunities
• Maintain accurate account and opportunity forecasting within our internal CRM
• Prepare business reviews, proposals, demos, investment summaries, and contracts; completing QBRs and EBRs with primary contacts and executive stakeholders
• Work as a team player by contributing, learning, and sharing new knowledge as a leader for newer and more junior team members

Requirements

• BS/BA degree desired; or equivalent combination of education and experience
• A minimum of 8 years of experience in a B2B Account Management, Sales or Customer Success role
• Tech savvy with an agility to learn about our platform, and the ability to “talk the talk” about web-based technologies
• Strong proficiency working Salesforce or other CRM and sales enablement tools required
• Advanced knowledge of Digital Marketing required with an understanding of SEO/AEO as a plus
• Prior experience working within an enterprise SaaS organization required
• Strong account planning and account management capability – aligning client strategy and desired outcomes with Conductor's solutions to drive deep and long-lasting revenue relationships with clients
• Knowledgeable of industry trends, companies, technology, and displays passion for Digital Marketing and SEO
• Proactive works to remain informed about new trends
• Outstanding written and verbal communication skills (including presentations), capable of conveying issues clearly and persuasively, making points concisely and ensuring successful overall communication channels with increased level of trust from customers
• Comfortable working directly with multiple C-level executives, business sponsors, IT, and procurement
• Exceptional listening and interpersonal skills with a high degree of approachability and trustworthiness
• Strong team player with proven ability to work across many departments to solve problems and achieve results as well as work independently and make sound decisions
• Experience managing complex sales cycles, including discovery, objection handling, proposal building, negotiation, procurement, contract review and closing
• Proficient with standard corporate productivity tools (email, voicemail, MS Office, G suite)
• High level of urgency, organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
• Strong presenting and consultative skills with the ability to uncover and relate to the client’s needs and strategy
• Ability to travel (10%) to meet clients in order to support Account Reviews and on-site efforts to ensure client adoption and use of the Conductor platform
• Proven history of exceeding sales/retention targets for enterprise software solutions
• Strong ability to negotiate and close enterprise level agreements, and ability to establish and hold customers to key timelines

Qualifications

• BS/BA degree desired; or equivalent combination of education and experience
• A minimum of 8 years of experience in a B2B Account Management, Sales or Customer Success role
• Tech savvy with an agility to learn about our platform, and the ability to “talk the talk” about web-based technologies
• Strong proficiency working Salesforce or other CRM and sales enablement tools required
• Advanced knowledge of Digital Marketing required with an understanding of SEO/AEO as a plus
• Prior experience working within an enterprise SaaS organization required
• Strong account planning and account management capability – aligning client strategy and desired outcomes with Conductor's solutions to drive deep and long-lasting revenue relationships with clients
• Knowledgeable of industry trends, companies, technology, and displays passion for Digital Marketing and SEO
• Proactive works to remain informed about new trends
• Outstanding written and verbal communication skills (including presentations), capable of conveying issues clearly and persuasively, making points concisely and ensuring successful overall communication channels with increased level of trust from customers
• Comfortable working directly with multiple C-level executives, business sponsors, IT, and procurement
• Exceptional listening and interpersonal skills with a high degree of approachability and trustworthiness
• Strong team player with proven ability to work across many departments to solve problems and achieve results as well as work independently and make sound decisions
• Experience managing complex sales cycles, including discovery, objection handling, proposal building, negotiation, procurement, contract review and closing
• Proficient with standard corporate productivity tools (email, voicemail, MS Office, G suite)
• High level of urgency, organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
• Strong presenting and consultative skills with the ability to uncover and relate to the client’s needs and strategy
• Ability to travel (10%) to meet clients in order to support Account Reviews and on-site efforts to ensure client adoption and use of the Conductor platform
• Proven history of exceeding sales/retention targets for enterprise software solutions
• Strong ability to negotiate and close enterprise level agreements, and ability to establish and hold customers to key timelines

Skills

• Technical expertise and knowledge of Conductor's capabilities, market insights, and a deep understanding of the customer's business strategy to effectively influence and partner with customers to identify new business opportunities
• Strong proficiency working Salesforce or other CRM and sales enablement tools required
• Advanced knowledge of Digital Marketing required with an understanding of SEO/AEO as a plus
• Prior experience working within an enterprise SaaS organization required
• Strong account planning and account management capability – aligning client strategy and desired outcomes with Conductor's solutions to drive deep and long-lasting revenue relationships with clients
• Knowledgeable of industry trends, companies, technology, and displays passion for Digital Marketing and SEO
• Proactive works to remain informed about new trends
• Outstanding written and verbal communication skills (including presentations), capable of conveying issues clearly and persuasively, making points concisely and ensuring successful overall communication channels with increased level of trust from customers
• Comfortable working directly with multiple C-level executives, business sponsors, IT, and procurement
• Exceptional listening and interpersonal skills with a high degree of approachability and trustworthiness
• Strong team player with proven ability to work across many departments to solve problems and achieve results as well as work independently and make sound decisions
• Experience managing complex sales cycles, including discovery, objection handling, proposal building, negotiation, procurement, contract review and closing
• Proficient with standard corporate productivity tools (email, voicemail, MS Office, G suite)
• High level of urgency, organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
• Strong presenting and consultative skills with the ability to uncover and relate to the client’s needs and strategy
• Ability to travel (10%) to meet clients in order to support Account Reviews and on-site efforts to ensure client adoption and use of the Conductor platform
• Proven history of exceeding sales/retention targets for enterprise software solutions
• Strong ability to negotiate and close enterprise level agreements, and ability to establish and hold customers to key timelines

Benefits

Conductor maintains competitive, performance-based compensation programs. The NYC base salary range for this role is currently $120,000 - $135,000. Variable Compensation: In addition to the base salary, this role is also eligible for a variable bonus. This role operates on a 60/40 split. Our OTE range is $200,000 - $230,000.

Pay

The NYC base salary range for this role is currently $120,000 - $135,000.

Schedule

This role operates on a 60/40 split.

OTE

Our OTE range is $200,000 - $230,000.

Company Culture

We are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs.

EEO Statement

Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We seek "AI leading" talent who are curious, adaptable, and skilled at utilizing AI to amplify their specific roles.