Sr. Account Manager

Responsibilities

• Serve as the primary relationship manager for assigned strategic client accounts
• Build and maintain strong partnerships through regular communication, business reviews, and proactive account management
• Lead client onboarding activities and support successful implementation and transition of new accounts
• Partner with internal claims leadership to ensure operational performance aligns with client expectations and service commitments
• Cross-functional teams to resolve client issues, manage escalations, and deliver effective solutions
• Maintain accurate account documentation, service plans, and client communications
• Develop a thorough understanding of each client's business objectives and claims programs to provide strategic guidance
• Support client retention initiatives by delivering exceptional service and fostering long-term partnerships
• Perform additional duties and projects as assigned

Requirements

• 10+ years of experience in claims administration, claims leadership, or account management
• Experience working for a third-party administrator (TPA), insurance carrier, insurance brokerage, or claims organization
• Strong understanding of commercial claims operations and claims administration
• Experience managing complex client relationships and serving as the primary contact for strategic accounts
• Experience leading client implementations, account transitions, or ongoing service delivery initiatives
• Previous experience as a Claims Supervisor, Claims Manager, Account Manager, or similar leadership role highly beneficial
• Able to build trusted relationships with executive-level clients and internal stakeholders
• Excellent communication, presentation, negotiation, and problem-solving skills
• Strong organizational skills with the ability to manage multiple high-profile accounts and competing priorities
• Proficiency with Microsoft Office and CRM or account management systems beneficial

Qualifications

• Bachelor's degree in Business, Insurance, Risk Management, or a related field beneficial
• Professional insurance designations such as AIC, CPCU, ARM, or similar certifications beneficial

Skills

Deep claims industry knowledge, exceptional relationship management skills, and the ability to confidently communicate with clients at all levels of an organization.

Benefits

Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Paid maternity leave and paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.