Jobs · North Carolina

Sr. Account Director

MERGE · Raleigh, NC · 1 mo ago
Hybrid$121k–$148k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro about company, then "As our Sr. Account Director, you will…" then "What You’ll Do", "What You’ll Bring", then benefits and salary. Also mention "At MERGE, we’re committed to fostering an environment..." (benefits). Also salary range. Also maybe "Schedule"? Not present. So we include sections: About the role (maybe intro?), Responsibilities (What You’ll Do), Requirements/Qualifications (What You’ll Bring), Benefits, Pay. Also maybe "Skills"? Could embed within Requirements. But we should only include sections with real content. We must not repeat job title as heading. Use

for section headings. We need to preserve all substantive info, no boilerplate like EEO, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes "Applicants for employment in the US must have work authorization..." that's maybe not boilerplate but it's a requirement; we can keep as part of Requirements? It's a requirement about work authorization. Could include under Requirements. Also "MERGE is proud to be an Equal Opportunity Employer" is EEO boilerplate; remove. Also diversity statement maybe also boilerplate; remove. Also "Ability. Mastering our craft Agility..." is values; maybe keep as part of About the role? It's not boilerplate but could be considered values; we can include under About the role. We need to output only HTML fragment. Let's craft:

About the role

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Sr. Account Director, you will… Oversee and lead all account management processes. You will monitor, direct, and motivate day-to-day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients. This role combines strategic and hands-on experience by delivering engaging, passionate outstanding ideas and work. You will work closely with the account team to drive tactical projects through the agency and meet delivery requirements/deadlines. You will also act as a senior solution-oriented manager who thrives on developing lasting relationships between the client and agency teams. This position involves consistent client contact and operates at a high level in all aspects of account management. While this description includes core functional responsibilities, all of our employees are active members of the team, and flexible in assisting the company as it grows and evolves. This expectation requires each person to be capable of adapting to the dynamics of a client-driven environment. We’re as interested in your human side as your technical expertise. Our Sr. Account Director will be upbeat, optimistic, solution-oriented, and happy to help the team.

But we might split About the role and Responsibilities. However the instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (intro), Responsibilities (What You’ll Do), Requirements (What You’ll Bring), Benefits, Pay. We need to avoid duplication. The intro already contains some responsibilities; but we can still have About the role as company overview, and Responsibilities as bullet list from "What You’ll Do". Let's extract bullet points from "What You’ll Do". They are a long sentence with many items separated by line breaks? Actually it's a paragraph with many items separated by line breaks? The text: "Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs that span traditional and digital Life Sciences/Pharma channels, with extension to Media, Analytics, and MarTechEfficiently and effectively balance the dual expectations of the agency and our clients Maintain consistent and regular communication with client teams to share progress, creative campaigns, and deliverables to ensure we are on strategy, on time, and on budgetAct as a strategic partner by collaborating with clients on strategy, ideas, trends, and thought leadership Create and build relationships with clients to deliver on the overall needs of the client and agencySign off on internal agency materials for reporting to the client Grow business by utilizing experience to identify additional business needs and opportunities, and implement solutions Demonstrate strong financial acumen and stewardship for account healthLeverage experience and capabilities to partner with internal team and craft strategic creative solutions for clientsIncorporate senior staff from other departments as project objectives or issues warrant Manage and grow a team as a mentor and trusted advisor to the account team.Maintains working knowledge of MERGE’s solutions and resources and recognizes/acts upon opportunities." We need to split into list items. We can separate by capital letters at start of each phrase? Let's manually list: - Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs that span traditional and digital Life Sciences/Pharma channels, with extension to Media, Analytics, and MarTech - Efficiently and effectively balance the dual expectations of the agency and our clients - Maintain consistent and regular communication with client teams to share progress, creative campaigns, and deliverables to ensure we are on strategy, on time, and on budget - Act as a strategic partner by collaborating with clients on strategy, ideas, trends, and thought leadership - Create and build relationships with clients to deliver on the overall needs of the client and agency - Sign off on internal agency materials for reporting to the client - Grow business by utilizing experience to identify additional business needs and opportunities, and implement solutions - Demonstrate strong financial acumen and stewardship for account health - Leverage experience and capabilities to partner with internal team and craft strategic creative solutions for clients - Incorporate senior staff from other departments as project objectives or issues warrant - Manage and grow a team as a mentor and trusted advisor to the account team - Maintains working knowledge of MERGE’s solutions and resources and recognizes/acts upon opportunities Now "What You’ll Bring" bullet points: - Bachelor’s degree or equivalent experience - 8-10 years of account management experience at an advertising agency or similar, with traditional and digital channels - Life Sciences (MedTech/Device/Pharma) experience and understanding of the MLR process, HCP experience required, DTC experience a plus - Strong background with strategic ideation, tactical activation, and financial management - Understanding of media objectives, experience with various media channels including targeting and audiences, KPIs and measurement, plus cross collaboration with media and analytics teams - Superior professional communication and presentation skills, and thrives in a fast-paced environment - Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies - Advanced client management skills, especially as it relates to expanding business within existing clients - Commitment to the client, attention to detail, and strong problem-solving ability - Managerial experience of at least 1 direct report - Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Also values: Ability. Mastering our craft Agility. Delivering with a growth mindset Humility. Collaborating for shared success. Could be included under About the role or maybe a separate section "Values". But not in allowed headings list; we could put under About the role as prose. Benefits: "MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards." Pay: salary range $120,700 - $147,550. Also note: "The salary pay range is subject to change and may be modified at any time." Could include. We should not include boilerplate like "MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges..." That's okay to keep as part of Pay section? It's about salary transparency; we can include. Now construct HTML:

About the role

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Sr. Account Director, you will… Oversee and lead all account management processes. You will monitor, direct, and motivate day-to-day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients. This role combines strategic and hands-on experience by delivering engaging, passionate outstanding ideas and work. You will work closely with the account team to drive tactical projects through the agency and meet delivery requirements/deadlines. You will also act as a senior solution-oriented manager who thrives on developing lasting relationships between the client and agency teams. This position involves consistent client contact and operates at a high level in all aspects of account management. While this description includes core functional responsibilities, all of our employees are active members of the team, and flexible in assisting the company as it grows and evolves. This expectation requires each person to be capable of adapting to the dynamics of a client-driven environment. We’re as interested in your human side as your technical expertise. Our Sr. Account Director will be upbeat, optimistic, solution-oriented, and happy to help the team. Ability. Mastering our craft Agility. Delivering with a growth mindset Humility. Collaborating for shared success.

Responsibilities

  • Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs that span traditional and digital Life Sciences/Pharma channels, with extension to Media, Analytics, and MarTech
  • Efficiently and effectively balance the dual expectations of the agency and our clients
  • Maintain consistent and regular communication with client teams to share progress, creative campaigns, and deliverables to ensure we are on strategy, on time, and on budget
  • Act as a strategic partner by collaborating with clients on strategy, ideas, trends, and thought leadership
  • Create and build relationships with clients to deliver on the overall needs of the client and agency
  • Sign off on internal agency materials for reporting to the client
  • Grow business by utilizing experience to identify additional business needs and opportunities, and implement solutions
  • Demonstrate strong financial acumen and stewardship for account health
  • Leverage experience and capabilities to partner with internal team and craft strategic creative solutions for clients
  • Incorporate senior staff from other departments as project objectives or issues warrant
  • Manage and grow a team as a mentor and trusted advisor to the account team
  • Maintains working knowledge of MERGE’s solutions and resources and recognizes

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