Sr. Account Director

Key role managing client relationships and delivering on all aspects of the contract within Global Occupier Services (GOS) across two or more service lines: Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Management), Project & Development Services, Space Management, Planning, and Occupancy, Transaction Management, Portfolio Administration, and Portfolio and Workplace Strategy.

Responsibilities

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives.
• Implement the overall vision, strategy, and measurement metrics for the applicable service lines.
• Contribute to GOS Management team to develop service delivery strategies, structure service delivery models, alternative pricing, and lead multi-disciplinary teams preparing responses to RFPs and presentations.
• Develop and maintain a thorough understanding of the C&W platform to identify existing and new opportunities for enhancing service solutions and capabilities.
• Develop and maintain strong client relationships and implement an account governance process.
• Provide disciplined contract management to meet superior delivery of all contract deliverables.
• Identify opportunities for enhancing service solutions and capabilities.
• Assist with risk mitigation and dispute resolution for client and C&W.
• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, and succession planning.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, and Operations.
• Develop and maintain account P&L management, profitability, and overall financial performance.
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship/contract expansion.
• Ensure quantitative and qualitative analytics and evidence-based decision making.
• Attract and maintain top talent and provide ongoing mentoring to the team for superior performance.

Skills

• Leadership
• Customer Relationship Management
• Technical Skills
• Organization Design & Management Skills
• Communication (oral and written)
• Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

Pay

$195,500.00 - $230,000.00