Sr. Access Representative - Radiology Call Center - FT - Day

About the role

The incumbent functions as lead to other Access Reps, assisting with workflow and resolution of complex or unusual issues. Registers patients and verifies insurance and/or third-party coverage. Schedules, confirms, and cancels patient appointments. Performs general clerical and reception duties. Trains new staff and monitors progress for Radiology front desk duties and call center scheduling.

Responsibilities

• Registers patients and verifies insurance and/or third-party coverage.
• Schedules, confirms, and cancels patient appointments.
• Performs general clerical and reception duties.
• Trains new staff and monitors progress for Radiology front desk duties and call center scheduling.

Requirements

• Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12 months experience working in a call center in a healthcare setting.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of insurance programs and/or government programs.
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner.
• Demonstrated experience using a computer, including data entry and retrieval.
• Ability to maintain a work pace appropriate to the workload.
• Establishes and maintains effective working relationships across the Health System.

Qualifications

• Knowledge of University and medical center organizations, policies, procedures and forms.
• Demonstrated experience working with a patient registration software system.
• Bilingual skills in English and Spanish and/or Vietnamese (preferred).

Skills

• Customer service skills appropriate to the job.

Benefits

Total Rewards: We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

• Background Check and Live Scan.
• Employment Misconduct.
• Legal Right to Work in the United States.
• Vaccination Policies.
• Smoking and Tobacco Policy.
• Drug Free Environment.
• Misconduct Disclosure Requirement.

Details of each policy

For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.