Patient Access Representative- Call Center (FT) Days

Position Highlights

Position: Patient Access Representative
Salary: Hourly rate based on years of experience/education
Work Life Balance: Full-Time (40 hours) | Day Shift | HYBRID Schedule Opportunity
Location/Department: Call Center/Central Scheduling
On-Call: Not Required

Mission Statement & Guiding Principle

Mission Statement: "Called to serve our communities".
Guiding Principle: "Let all that you do be done in love".

Why Adena?

Community-centered decision making
Leadership visibility and cross-functional collaboration
Competitive compensation and benefits
Growth-focused culture
Opportunity to influence real healthcare outcomes

What You’ll Do

• Assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System.
• Uses established interviewing techniques to gather information in person, by accessing EPIC or by phone.
• Gathers demographic information, insurance, financial, ensures correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts.
• Ensures patient's insurance coverage is active using various electronic tools.
• Runs an estimate on each patient at each visit or over the phone when pre-registering.
• Obtains required signatures and documents at the time of registration and scans them into document imaging.
• Enters diagnosis, tests and checks orders for completeness and medical necessity.
• Interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner.
• Must be self-driven and able to multi-task and prioritize their work.
• Strong communication skills and ability to deal effectively with others.
• Team-oriented and contributes to achieving department goals.
• Answers all incoming calls on the hospital switchboard and transfers as appropriate.
• Comfortable with collecting at time of service, copay and deductibles, etc.
• Primary focus on managing incoming referrals for the Pediatrics office and working in the Central Scheduling (Call Center) department once fully trained.

Minimum Qualifications

• High School Diploma or GED required
• Valid Ohio Driver’s License
• 6 months experience in a hospital clerical, general clerical or customer service related position