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Jobs · OTHR · California

Access/Senior Access Representative- Patient Access Center- FT Day Shift

UC Irvine · Irvine, CA · 1 wk ago
On-siteOTHRFull-time

About the role

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary.

Responsibilities

  • Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements.
  • Takes inbound calls from patients calling to obtain medical services as necessary.

Requirements

  • One (1) year previous experience working in customer service/hospitality or equivalent
  • Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
  • Excellent written and verbal communication skills in English
  • Demonstrated experience using office equipment such as a printer, copier, fax, scanner
  • Demonstrated experience using a computer, including data entry and retrieval
  • Ability to maintain a work pace appropriate to the workload
  • Establishes and maintains effective working relationships across the Health System

Qualifications

  • Knowledge of University and medical center organizations, policies, procedures and forms
  • Experience working in a Call Center
  • Demonstrated knowledge of medical terminology
  • Demonstrated knowledge of insurance programs and/or government programs
  • Demonstrated experience working with a patient registration software system
  • Demonstrated experience working in registration, scheduling and/or authorization process
  • Bilingual skills in English and Spanish and/or Vietnamese

Skills

  • Customer service skills appropriate to the job

Benefits

Details of each benefit may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Pay

Details of pay may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Schedule

Details of schedule may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

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