Patient Access Specialist - FT Days

Description

Welcome to Holy Name, a medical center committed to providing comprehensive care that heals the body, mind, and soul. As part of New Jersey's only independent Catholic health system, we offer a wide range of services including a 361-bed acute care hospital, a cancer center, a fitness center, a hospice, a nursing school, and a physician network. Our mission is to educate the next generation of healthcare professionals through various residency and educational programs.

Responsible for

• Congducts initial interview with patients and gathers general demographic, insurance, and health information.
• Obtains accurate insurance information from patients and/or families.
• Explains and obtains necessary signatures from patient on the appropriate releases and consent forms in a timely manner.
• Demonstrates a thorough knowledge of registration procedures and policies.
• Obtains Advance Directive information from the patient and gives informational package to those patients who request additional information.
• Has an understanding of computer terminals and printers in order to perform daily functions.
• Demonstrates good phone skills.
• Demonstrates good interview skills.
• Performs all duties as requested by management team.
• Exhibits good organizational, time management, and teamwork skills which contribute to the operations efficiency.
• Prioritizes/organizes work assignments and adjusts priorities based on changing situations.
• Verifies all demographic/financial information for the patient during the registration process with supporting documents and documents the record.
• Follows up with patient in a timely and personable manner should any information be found incorrect/incomplete.
• Replies to inquiries from patients, visitors, and other parties looking for information clearly and in a timely manner.
• Collections patient financial responsibilities when applicable (e.g., co-pay, deductible, co-insurance, and self-pay rates).
• Welcomes all new and recurring patients or relatives in a courteous prompt manner.
• Prepares ID bracelet, verifies information prior to placing armband on the patient.
• Responsible for going to lunch at the assigned time and communicates with management when experiencing delays.
• Must communicate with nurses/doctors when applicable in a professional manner and maintain professional at all time while on hospital grounds.
• Answers telephone and other incoming communications in a timely and customer-service oriented manner.
• Works the Passport RQA work list for corrections to registration errors within 2 days from registration date.
• Verifies medical necessity in accordance with Centers for Medicare and Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient.
• Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within Document Imaging.

Education Qualifications

• High School graduate or equivalent.

Required Experience Qualifications

• Experience with computerized data entry required.

Required Knowledge, Skills, And Abilities

• Ability to work independently.
• Knowledge of medical terminology, requires good communication skills and telephone technique.
• Must be able to work well under pressure.

Benefits

• Comprehensive benefits package including low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care.
• Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking.
• Final base compensation determined based on factors such as employment status (Full/Part-Time or Per Diem), skills, education, and/or experience.
• Pay Range: $20.00/hour - $23.00/hour.

Pay Range

$20.00/hour - $23.00/hour.

About the Role

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Our mission is to heal the body, mind, and soul, and we strive to achieve this through our dedication to education, prevention, diagnosis, treatment, rehabilitation, and overall wellness.

Qualifications

Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years.

Skills

We are seeking a Patient Access Specialist who can demonstrate a thorough knowledge of registration procedures and policies, possess good communication and telephone skills, and work independently under pressure. The ideal candidate will also have experience with computerized data entry and a strong ability to prioritize and organize tasks.

Benefits

At Holy Name, we offer a comprehensive benefits package designed to support your health, financial security, and quality of life. Our benefits include low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking.

Pay

Your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem), skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer.

Schedule

Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking.

Equal Opportunity Employer

Holy Name is an Equal Opportunity Employer. We believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer.