Sprinkler Service Technician

About the role

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries.

Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives and ascertain equipment/system problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications, including wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer's signature.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.

Requirements

• 2 years of documented experience in Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• A High School Diploma or equivalent required.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours including weekends to meet customer requirements.
• Able to participate in an on-call rotation schedule.
• Overnight travel will be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adhere to, implement, and always follow safety guidelines and procedures.
• Maintain strong organizational skills, a positive attitude, and an ability to learn quickly.
• Possess a valid driver's license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.

Preferred

• NICET Level II certification.
• State Fire Protection License or Journeyman License.

Benefits

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

Pay

Hiring hourly range: $22-$32 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

This position includes a competitive benefits package.