Sprinkler Service Technician

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a skilled Fire Sprinkler Technician to join our team.

Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives and ascertain equipment/system issues.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications, including wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pump systems.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Demonstrate a high level of customer service, with strong organizational skills, positive attitude, and an ability to learn quickly.
• Must have the ability to work alone.

Requirements

• NICET Level I certification
• 3-5 years of documented experience in Fire Sprinkler service industry performing service and repair to Sprinkler and Suppression systems
• A High School Diploma or equivalent required
• Ability to work flexible hours including weekends to meet customer requirements
• Must maintain truck inventory to ensure timely response to customer needs
• Must adhere to, implement, and follow safety guidelines and procedures at all times
• Possess a valid driver’s license and driving record that meets company requirements
• Follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
• Must be able to follow, read, and understand all safety requirements of the company and the customer

Qualifications

• Backflow certification is a plus

Skills

• Strong troubleshooting and diagnostic skills
• Excellent communication and customer service skills
• Physical stamina and dexterity for manual labor
• Ability to work independently and under pressure

Benefits

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.