Sprinkler Service Technician

About the role

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

Key Responsibilities

• Service, test, inspect, and troubleshoot both basic and complex fire sprinkler systems.
• Perform routine maintenance and repairs with accuracy, efficiency, and attention to detail.
• Look for issues where systems are not working properly or not meeting current code requirements and recommend what needs to be fixed or upgraded.
• Work with contractors, building maintenance staff, and internal office teams to schedule and complete service calls.
• Document what you find, what you recommend, and what you repair, in line with company expectations and NFPA standards.
• Take part in on-call rotations and respond to emergency service requests when needed.
• Follow all safety procedures and represent Encore in a professional way on every job site.

What You Bring To The Table

• A high school diploma or GED, with technical or industry related experience preferred.
• Working knowledge of fire sprinkler systems, their components, and common tools used to service them.
• Familiarity with NFPA codes and general fire protection standards.
• Strong communication and documentation skills for use with customers and internal teams.
• Ability to lift up to 50 pounds and work at heights of 30 feet or more.
• Valid driver’s license and willingness to travel within your assigned territory.
• Experience operating lifts and an understanding of OSHA safety practices.
• A professional, team-oriented mindset and a consistent focus on doing the job safely and correctly.

What Makes You Stand Out

• Three or more years of experience inspecting, servicing, or repairing fire sprinkler systems.
• NICET certification in water-based systems inspection, testing, or layout.
• Experience handling both routine inspections and more complex repair work.
• You are known for catching issues early, explaining them clearly to customers, and following through until they are fixed.

About the Company

About Encore Fire Protection: We are an equal opportunity employer and an E-Verify employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer competitive pay, tuition assistance, a purpose-driven work environment, swag, a people-focused culture, tools for success, health and wellness benefits, retirement planning, and life insurance.