Sportsbook Ticket Writer - FT

Initial Placement & Benefits

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
• Stock Sportsbook Kiosks with adequate supplies; troubleshoot errors.
• Write Sports tickets in an accurate and timely manner.
• Make payments and redemptions in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.
• Offer information on activities, etc., and direct guests for further information as necessary.
• Aid guests with all methods and mediums for sports betting transactions. Including but not limited to: Sportsbook Desk, Sportsbook Kiosks, Online Sportsbook Application.
• Enter player tracker information and create new player tracking accounts.
• Complete Title 31 transactions in an accurate and timely manner.
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Perform other job-related duties as requested.

Qualifications

• Must be 21 years of age or older
• Minimum six (6) months of cash-handling experience
• High school diploma or equivalent
• GED
• Effectively communicate in English, both oral and written forms
• Previous experience in race and sportsbook preferred
• Previous experience in a similar resort environment preferred
• Bilingual, with English as primary or secondary language preferred
• Ability to work as a part of a team in a high-stress and high-volume environment
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Proficient cash-handling skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills – calculate winnings based on odds
• Basic computer skills
• Excellent customer service skills
• Must be able to communicate effectively in English, both oral and written forms

Skills

• Proficient in sports and gambling terminology
• Strong organizational and multitasking skills
• Attention to detail
• Customer service orientation
• Ability to work in a high-pressure environment

Benefits

• Competitive Total Rewards package
• Wellness programs
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off