Sports Desk Attendant

General Summary

This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrating a positive and professional attitude.

About the Role

Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture.”

Primary Job Functions

• Customer Service
  Greet members and guests upon arrival to the Club
  Check members in by swiping their membership card
  Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
  Book appointments, program and class reservations for members
  Provide information regarding Club programming and facilities
  Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

• Reception Desk Oversight
  Operate cash register
  Process payments
  Manage/handle cash and balance cash drawer each shift
  Perform opening and/or closing duties, as required
  Answer and transfer phone calls

• Cleanliness
  Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays

• Communication and Relationships
  Communicate timely and follow up, as appropriate
  Provide membership sales team with guest/prospect lead contact information
  Active participation in required events, required programs, required meetings and required trainings

Qualifications

• Skills & Knowledge
  Policies and Regulations — Knowledge of company policies.
  Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
  Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information.
  Computer — Ability to utilize spa software program and email communication software, such as Microsoft Outlook.

• Experience & Education
  At least one year experience in the hospitality industry or related service position preferred.

Other Job Functions

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays

Qualifications

• Minimum Qualifications
  To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Revision

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Other Compensation and Benefits

• Club Membership
  Competitive Compensation
  Discounts on club services and amenities
  Continuing Education
  Community Involvement
  Paid Time Off
  Health Insurance
  Additional County Ordinances