Full-Time Sports Desk Attendant

GENERAL SUMMARY

This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrating a positive and professional attitude.

About the Role

Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture.”

Responsibilities

• Greet members and guests upon arrival to the Club
• Create a positive first impression
• Maintain a clean and inviting reception area
• Greet members and provide exceptional service
• Book appointments, program and class reservations for members
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls
• Cleanliness
• Aid in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays
• Communication and Relationships
• Communicate timely and follow up, as appropriate
• Provide membership sales team with guest/prospect lead contact information
• Active participation in required events, required programs, required meetings and required trainings

Qualifications

• At least one year experience in the hospitality industry or related service position preferred
• Policies and Regulations — Knowledge of company polices
• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand
• Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information
• Computer — Ability to utilize spa software program and email communication software, such as Microsoft Outlook

Hours Needed

Monday - Friday (7pm - 11:15pm)

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Standing is as needed

Job Description Revision

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Other Compensation and Benefits

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time Off
• Health Insurance