Sports Desk Attendant

About the Role

This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates provide exceptional customer service, foster an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

Our Culture

Our unique culture is guided by our values and behaviors, which we call our “Code of Culture.”

• Our Mantra:
  • Respect The Past
  • Accept Responsibility
  • Pay it Forward
• Our Actions We Live By:
  • Keep It Real. Always. Open and honest discussions, courage to speak up, and navigating tough conversations with empathy and grace.
  • Think Ahead. Be An Owner. Be proactive, not reactive; act like an owner of the business.
  • Stay Humble. Hustle Harder. Roll up your sleeves, do the hard work, and recognize it’s never about one person—we are a team.
  • One Team. One Voice. Move in the same direction as a united team with no limits to what we can accomplish.
  • Be Curious. Ask Why. Stay member-curious, seek to understand, never settle, and ask questions to get to the core of matters.
• Pete’s Promise:
  • Service Forward
  • Ruthlessly Consistent
  • Do the Right Thing

Responsibilities

• Customer Service
  • Greet members and guests upon arrival to the Club.
  • Check members in by swiping their membership card.
  • Ensure all guests fully complete a Guest Registration Waiver and pay any applicable Guest Fees.
  • Book appointments, program, and class reservations for members.
  • Provide information regarding Club programming and facilities.
  • Deliver exceptional service to retain guests for repeat business.
• Reception Desk Oversight
  • Operate cash register and process payments.
  • Manage and balance cash drawer each shift.
  • Perform opening and/or closing duties, as required.
  • Answer and transfer phone calls.
• Cleanliness
  • Assist in maintaining the cleanliness and stock levels of the Sports Desk, Lobby area, and lobby retail or marketing campaign displays.
• Communication and Relationships
  • Communicate timely and follow up, as appropriate.
  • Provide the membership sales team with guest/prospect lead contact information.
  • Actively participate in required events, programs, meetings, and trainings.
• Other Job Functions
  • Flexibility in work schedule, including day and evening shifts, weekends, and holidays.

Requirements

• Skills & Knowledge
  • Knowledge of company policies and regulations.
  • Written comprehension and expression: ability to read, understand, and communicate information in writing.
  • Oral comprehension and expression: ability to understand and communicate ideas and information verbally.
  • Computer skills: ability to utilize spa software and email communication software, such as Microsoft Outlook.
• Experience & Education
  • At least one year of experience in the hospitality industry or a related service position preferred.
• Working Conditions / Physical Requirements
  • Regular interaction with members and guests in person, by phone, and via email.
  • Ability to handle unpleasant or angry individuals and problem-solve difficult situations.
  • Standing as needed.

Pay

Estimated Base Pay Range: $21.00 / hour

Benefits

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education opportunities
• Community Involvement initiatives
• Paid Time Off (offered to Full-Time associates; eligibility starts at 25 average hours of work per week)
• Health Insurance (offered to Full-Time associates; eligibility starts at 25 average hours of work per week)