SPORTS BOOK ATTENDANT

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting, fast-paced industry with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also work at a company that cares about your career growth and supports your development.

The Sports Book Attendant is a front-facing, guest service position. Attendants will have a basic understanding of sports and betting structures and assist guests with placing and redeeming bets at the Sports Book counter or kiosk. The attendant will report to the Sports Book Supervisor.

Responsibilities

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures, ensuring compliance with applicable jurisdictional gaming statutes and regulations.
• Maintain a cash bank for your shift, accepting payments and making correct change as needed.
• Stock and keep Sports Book Writer/Cashier stations neat, clean, and adequately supplied.
• Write and pay out sports tickets accurately and in a timely manner; verify tickets and payoffs.
• Maintain and reconcile your bank for the assigned shift following established cash-handling policies.
• Explain wagering rules, betting lines, and odds to guests.
• Provide friendly, courteous assistance to customers to ensure high-quality guest service.
• Offer information on activities and direct guests for further assistance as needed.
• Enter player tracker information and create new player tracking accounts.
• Notify management of escalated guest issues, concerns, or suspicious activity.
• Perform other job-related duties as requested.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent (GED).
• Effectively communicate in English, both oral and written.
• Ability to work as part of a team in a high-stress, high-volume environment.
• Ability to work in and adapt to a dynamic, frequently changing environment.
• Working knowledge of sports.
• Proficient cash-handling skills.
• Ability to work under pressure while paying attention to details.
• Basic math skills to calculate winnings based on odds.
• Basic computer skills.
• Excellent customer service skills.
• Ability to maintain a professional, neat, and well-groomed appearance, adhering to department and company standards.

Qualifications

• Minimum six (6) months of cash-handling experience preferred.
• Previous experience in race and sportsbook preferred.
• Previous experience in a similar resort environment preferred.
• Bilingual (with English as primary or secondary language) preferred.

Benefits

Base salary is one component of our competitive Total Rewards package, which includes:

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus (varies by position).
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.