SPORTS BOOK ATTENDANT

About the role

As a Sports Book Attendant, you’ll be a front-facing, guest service professional with a basic understanding of sports and betting structures. You’ll assist guests in placing and redeeming bets at the Sports Book counter or kiosk, reporting to the Sports Book Supervisor.

Responsibilities

• Write, verify, and process payments on sports wager tickets in accordance with department policies and jurisdictional gaming regulations.
• Maintain a cash bank for your shift, handling payments and making correct change.
• Stock and keep Sports Book Writer/Cashier stations neat, clean, and adequately supplied.
• Write and pay out sports tickets accurately and promptly, verifying tickets and payoffs.
• Maintain and reconcile your assigned shift bank following established cash-handling procedures.
• Explain wagering rules, betting lines, and odds to guests.
• Provide friendly, courteous assistance to customers to ensure high-quality guest service.
• Offer information on activities and direct guests to further resources as needed.
• Enter player tracker information and create new player tracking accounts.
• Notify management of escalated guest issues, concerns, or suspicious activity.
• Perform other job-related duties as requested.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent (GED).
• Effectively communicate in English, both orally and in writing.
• Ability to work as part of a team in a high-stress, high-volume environment.
• Ability to work in and adapt to a dynamic, frequently changing environment.
• Adhere to and execute established department policies and procedures.
• Working knowledge of sports.
• Proficient cash-handling skills.
• Ability to work under pressure while maintaining attention to detail.
• Basic math skills to calculate winnings based on odds.
• Basic computer skills.
• Excellent customer service skills.
• Maintain a professional, neat, and well-groomed appearance, adhering to department and company standards.

Qualifications

• Minimum six months of cash-handling experience preferred.
• Previous experience in a race and sportsbook preferred.
• Previous experience in a similar resort environment preferred.
• Bilingual (with English as primary or secondary language) preferred.

Benefits

Base salary placement is based on relevant knowledge, skills, and experience. Our competitive Total Rewards package includes:

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus (varies by position).
• Paid time off, earned according to local policy and increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.