Splish Splash Dispatcher

Roles & Responsibilities

• Operates a radio console and paging system to receive and transmit radio messages.
• Broadcasts pertinent information as required.
• Receives and transmits park transmissions via Two-Way Radios.
• Operates a telephone console to receive and relay messages, directs requests for assistance for security, law enforcement, and EMS to the appropriate agency, prioritizes calls for service and dispatches in an appropriate order.
• Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system.
• Inputs data into the computerized dispatching system to produce information for mandated and management reports.
• Enters information into the computer.
• Performs tests of emergency communications equipment.
• Retrieves online data and paper file information from a variety of sources and relays information to the appropriate destination.
• Receives and directs messages, inquiries, and information requests from the public to the appropriate source.
• Performs administrative duties as needed, using a variety of office equipment that includes PC, Windows software, email, faxes, word processing software, copiers, time clocks, paper shredders, and all other software or databases required for reporting or record maintenance.
• Follows standard operating procedures for the park location.
• All other duties assigned by leadership.

Pay Rate

$19.50

Emergency Services

• Contact local law enforcement personnel when circumstances warrant.
• Report and dispatch on security incidents and threats.
• Oversees and reports on security surveillance.
• Maintains and reviews security records periodically, report on trends, anomalies, and concerns.
• Maintains accurate and professional communications with emergency responders during emergencies.
• Aids with developing incident reports for emergencies.

Education And Experience

High School diploma, GED, or equivalent. Equivalent work experience will also be considered. 1+ year of previous experience as a dispatcher, highly desired.

Language Ability

To read, write, and speak fluent English. Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with NY Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Ability to address multiple tasks and priorities in a fast-paced environment.
• Ability to effectively and accurately communicate with external first responders and emergency personnel.
• Ability to operate a variety of electronic equipment, such as cameras, two-way radios, walkie-talkies, and/or personal computers.
• Excellent observation, interviewing, listening, and note-taking skills.
• Ability to safeguard confidential park information.
• Ability to always remain alert and vigilant.
• Proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and Outlook.
• Effective interpersonal skills needed to tactfully deal with other people (both public and employees) and handle tense situations in a calm and professional manner.
• Ability to read and comprehend fine print on documents and computerized screens.
• Ability to understand and carry out verbal and written instructions.
• Strong attention to detail needed for accurate data entry, report writing, and verbal communication.

Physical Requirements

• Ability to remain sedentary for extended periods of time throughout the entirety of the shift.
• Frequent sedentary motion, while sitting and utilizing computer, cameras, or communication equipment.
• Occasional stoop, twist, kneel, bend, squat, or reach above shoulders.
• Carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• See details of objects that are more than a few feet away.
• Work in a fast-paced environment with constantly shifting priorities and challenges.
• Exposure to all other indoor and outdoor park environments.
• Subject to constant repetitive motion.
• Subject to frequent interruptions and requests that may require reprioritization of activities.

Team Member Benefits

• Flexible schedule.
• Ability to cross-train and learn unique skills across various departments.
• Free admission to Splish Splash on your days off.
• Invitations to exclusive company-sponsored employee events throughout the season.