Splish Splash Admissions Lead

Roles & Responsibilities

• Assist with the daily supervision of the Admissions team and any other assigned departments
• Lead by example, attitude, and as a representation of Splish Splash’s core values
• Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed
• Ensure that all required meal and other breaks are being given in accordance with New York law
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Welcome guests to the park in a warm and friendly manner
• Courteously assist guests with questions and complaints
• Sell and collect tickets and season passes
• Ensure that all Admissions policies and procedures are being followed (e.g. entry/exit, bag checks, etc.)
• Utilize Point of Sale (POS) equipment to accurately record financial transactions
• Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Absorb other Guest Experience departments as needed

Requirements

• Must be at least 16 years of age to comply with New York Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Occasional stoop, twist, kneel, bend, squat, or reach above shoulders
• Carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions

• Frequent exposure to outdoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Splish Splash on your days off
• Invitations to exclusive company-sponsored employee events throughout the season