Splish Splash Aquatics Supervisor

Roles & Responsibilities

• Supervise the daily operations of the Aquatics team and any other assigned departments
• Lead by example, attitude, and as a representation of Splish Splash’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure lifeguard rotations are within the Ellis and Associates standards
• Avoid any violations of Ellis and Associates standards
• Ensure that all required meal and other breaks are being given in accordance with NY law
• Aid in team scheduling and timekeeping activities

Departmental Duties

• Delight all guests by quickly and expertly providing courteous assistance to address their questions or concerns
• Stay alert when assigned to swimming areas to ensure guest safety
• Oversee daily morning checks for water attractions and waterslide testing
• Oversee daily pool cleanings, tube field testing, and in-service classes for assigned team
• Provide bathroom breaks for all team members, as needed
• Render first-aid (within scope of knowledge) to injured guests or team members
• Handle operation-related guest concerns and assist with lost children
• Escalate major guest concerns to management or maintenance team in a timely manner
• Maintain constant vigilance and proactively identify potential hazards inform Park leadership and/or maintenance team of any such situations in a timely manner
• Ensure that all Park areas are clean and free of hazards, prior to daily opening
• React in a calm and professional manner during emergency situations
• Aid in crowd control in emergency situations
• Aid in updating and ensuring proper Zone Coverage and Zone Validations are done for each spot in the park
• All other duties assigned by leadership

Requirements

• Must be at least 18 years of age to comply with NY Child Labor Laws
• Must be willing and able to work with a vastly diverse staff of lifeguards, including both American and International students
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and work well with other team members and supervisors
• Must have demonstrated ability to successfully perform all swim tests, water rescues, assists

Physical Requirements

• Ability to swim 200 yards using front crawl/freestyle or breaststroke
• Ability to retrieve a 10-pound brick from at least 11 feet of water
• Ability to tread water for 2 minutes without the use of hands
• Ability to stand or walk for extended periods of time
• Ability to swim, wade, and stand (sometimes in moderate currents)
• Ability to frequently kneel, stoop, bend, squat, twist or reach above shoulder-level
• Ability to use hands to grasp, finger, handle, or feel
• Ability to carry, push, pull, lift, and hold objects weighing up to 50 pounds
• Ability to aid and physically move guests of varying heights and weights

Working Conditions

• Constant exposure to outdoor aquatics environments
• Constant exposure to variable outside temperatures, including high heat, direct sun, cold, humidity, dust, rain, and other weather conditions
• Regularly subjected to water and pool chemicals
• Frequent interruptions and requests that may require reprioritization of activities