SPFHS-2026-36 Agency Services Representative Trainee
About the role
Under the close supervision of a supervisory official in a state department, agency, or institution, learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related duties as required. The State Park Office is open 7 days a week year-round. Position located at Swartswood State Park, 1091 County Road 619, Newton, NJ 07860, within the Department of Environmental Protection State Parks, Forests, and Historic Sites, New Jersey State Parks.
Responsibilities
- Registering campers
- Addressing issues with reservations
- Providing phone coverage
- Fielding complaints
- Collecting fees
- Selling State Park Passes and Park Merchandise
- Operating the toll booth
- Performing daily fiscal reports
- Compiling and submitting revenue and attendance reports
Requirements
Must possess a valid New Jersey driver's license if operation of a vehicle is necessary to perform essential duties of the position.
Skills
- Microsoft Suite, including Outlook
- Customer service training and experience
- Ability to effectively manage high volumes of phone and in-person inquiries
- Ability to provide good customer service
Benefits
- Paid Benefit Leave
- Holiday Pay
- Alternative Workweek Program
- Telework
- Pension
- Deferred Compensation
- Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance
- Flexible and Health Spending Accounts