Patient Services Representative
About the role
At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most. As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees. Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S. Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT. A robust training & development culture to help you grow and advance your career. A workplace built on respect, collaboration and passion for care.
Responsibilities
- Greet and respond to limited inquiries from patients and customers in a professional manner.
- Perform a variety of clerical functions.
- Greet patients in-person and via telephone.
- Verify insurance eligibility and copy insurance cards.
- Perform financial and eligibility screening for clinic programs.
- Print daily schedule and confirm next day’s appointments.
- Complete appropriate paperwork as needed for patients school excuses, Head Start forms, etc.
- Make follow-up appointments for referrals from other sites.
- Call, reschedule and mail letters to all N/S patients.
- Responsible for patients checking in through completing encounters, personal records forms, etc.
Requirements
- Minimum High school graduate or equivalent.
- One year experience in a medical or dental office.
- Experience in verifying and billing insurance/program eligibility.
Skills
Required Skills/Knowledge/Abilities
- Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred.
- Ability to interface with all levels of personnel in a professional manner.
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction.
- Ability to type minimum 35 WPM.
Preferred Skills/Knowledge/Abilities
- Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred.
- Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities.
Benefits
- Competitive Compensation & Benefits
- Medical, dental, vision
- Company-paid life insurance
- Flexible spending accounts
- 403(b) retirement plan
Pay
Pay Range $22.00 - $23.00 Depending On Experience