Patient Services Representative

About the role

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels. Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify insurance information and patient demographics and work with several medical computer programs.
• Complete patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy; obtain and document missing information required for registration.
• Prepare paperwork for patient visits.
• Verify patient benefits and eligibility, when needed.
• Collect all necessary co-pays, deductibles, and co-insurance, as needed.
• Respond to questions regarding account status, payment arrangements, and concerns; resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows, and notify the clinical staff of any pertinent information and changes.
• Act as a liaison between patients, guests, back office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed.
• Keep the front desk area and waiting room clean and tidy and restock with necessary supplies.
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned.

Requirements

• High school diploma or GED
• Strong verbal and written communication skills
• Desire
• Telephone operator or high call volume experience

Benefits

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

Schedule

• Monday through Friday, 7:30 am – 9:00 am, 8.5-hour shift with a 30-minute lunch