SPFHS-2026-29 Agency Services Representative Trainee

Open to: General Public. Work Week: 35 hours. Salary: $37,724.21 (non‑negotiable). Opening Date: 9/11/2026. Closing Date: 10/02/2026. Existing Vacancies: 1. Department: Department of Environmental Protection – State Parks, Forests, and Historic Sites. Location: Ringwood State Park, 1304 Sloatsburg Road, Ringwood, NJ 07456.

About the Role

Under the close supervision of a supervisory official in a state department, agency, or institution, the incumbent learns to perform front‑line and behind‑the‑scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; and performs other related duties as required. The position provides customer service to the general public and performs clerical duties. The State Park Office is open 7 days a week year‑round.

Responsibilities

• Registering campers and addressing issues with reservations.
• Providing phone coverage and fielding complaints.
• Collecting fees, selling State Park Passes and park merchandise.
• Operating the toll booth.
• Performing daily fiscal reports.
• Compiling and submitting revenue and attendance reports.

Preferred Skill Set

• Proficiency with Microsoft Suite, including Outlook.
• Customer service training and experience, with ability to manage high volumes of phone and in‑person inquiries.
• Ability to provide good customer service.

License Requirement

Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Pay

Salary: $37,724.21 per year (non‑negotiable).

Benefits

• Paid Benefit Leave
• Holiday Pay
• Alternative Workweek Program*
• Telework*
• Pension
• Deferred Compensation
• Health Benefits (medical, prescription drug, dental & vision) and Life Insurance
• Flexible and Health Spending Accounts (FSA/HSA)
• Commuter Tax Savings Program
• Public Service Loan Forgiveness (PSLF)
• Tuition Reimbursement*
• *Pursuant to the State/Department’s policy, procedures, and/or guidelines.

Veteran’s Preference

To qualify for New Jersey Veteran’s Preference/status, you must establish Veteran’s Preference through the Department of Military and Veteran’s Affairs. Submit proof of your Veteran’s Preference along with your resume as indicated. For more information, visit the NJ Veteran’s Preference page.

Residency Requirement

All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey, subject to N.J.S.A. 52:14‑7 (the “New Jersey First Act”).

Authorization to Work

Selected candidates must be authorized to work in the United States per Department of Homeland Security regulations. The State of New Jersey does not provide sponsorship for citizenship.

SAME Applicants

If you are applying under the NJ SAME program, submit your supporting documents (Schedule A or B letter) with your resume by the closing date. For more information, email SAME@csc.nj.gov or call CSC at (609) 292‑4144, option #3.