Specialty Solutions Consultant - Integrated Payments

About the role

The Solution Consultant (SC) is a specialist focused on supporting the growth, scale and experience of our merchant referral and integrated payments partners. This individual works closely with the Channel Sales Manager, Payment Advisors (PA), Operations and Implementation teams.

Responsibilities

• Work closely with the Channel Sales Manager, Payment Advisors, Relationship Managers to intake, plan and deploy new referral and partnership relationships.
• Serve as the primary and central point of contact for the Commercial Bank on net new partner opportunities and direct merchant sales opportunities for our Technology Sales Team.
• Build and maintain strong, trusted relationships at multiple levels within partner organizations.
• Identify early warning signs that may impact partner success, customer experience, or credit quality and escalate as appropriate.
• Act as the partner’s advocate within the bank while ensuring alignment with bank policies, risk standards, and strategic priorities.
• Partner with credit, compliance, legal, and risk teams to address concerns and implement mitigation strategies with prudent risk management to protect the long-term health of the portfolio.
• Work alongside internal teams to provide stewardship of the client experience. In times this may be as an escalation point for new boardings or overseeing sensitive implementations and onboardings where necessary.
• Maintain industry knowledge and expert status; remain current with internal and external product development and innovations.
• Collaborate with internal and external/vendor partners to develop, drive and execute on specific go-to-market business development strategies.
• Perform other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.

Requirements

• 5-7 years’ experience in merchant portfolio management or merchant sales.
• Experience working with the Fiserv platform a plus.
• Proficient knowledge of merchant systems, payments integrations, 3rd Party Payment Integrations and processing.
• Experience working with channel partners, fintechs, ISVs or third party partners a plus.
• Proficient in Excel, Word and PowerPoint.

Skills

• Detail-Oriented: Willing to dive deep into processes to understand current state; desire to deeply understand specific healthcare solutions rather than at a generalist level.
• Presentation Skills: Ability to present material in front of an audience either in person or over the phone.
• Relationship Oriented: Able to build rapport, uncover needs and suggest the solution that fits the operational and technical business requirements while keeping the partners overall goals in mind.
• Teamwork: Demonstrated ability to work alongside others toward a common goal.
• Willingness to travel: 10-25%.