Specialty Schegistrar - Orthopedic Clinic

Shift: 1st
Schedule: 8a - 4:30p
Hours per week: 40
Benefits Status: Eligible
Department: Beloit Clinic Registration

Responsibilities

• Perform duties related to scheduling and pre-registration for upcoming services, ensuring a positive patient experience.
• Obtain pertinent information from patients, other care providers, and health records to schedule orthopedic visits timely and with an appropriate provider.
• Gather critical demographic elements from patients (e.g., name, date of birth, Social Security Number).
• Provide clear and accurate instructions/information to patients regarding their upcoming visit, including preparation for procedures, testing, and addressing medical concerns.
• Address referred calls and messages, keeping an accurate record of appointments scheduled, changed, or cancelled to avoid over- or under-booking.
• Interview and pre-register patients in a prompt, professional, courteous, and confidential manner.
• Extrapolate pertinent medical condition-related information from patient interviews and charting to determine the appropriate provider for scheduling.
• Contact third-party payers to secure benefits and coverage information for scheduling patients and coordinating care with providers.
• Initiate and complete necessary clinical and medical necessity authorizations as directed by provider orders within specified timelines.
• Prepare (scribe) interrogatories using information recorded and contained within electronic health records in response to audit, regulatory, or billing requirements.
• Explain to patients/guarantors their financial responsibility and facilitate payment of estimated amounts due.
• Thoroughly document all conversations with patients, providers, clinical staff, and non-clinical functionaries.

Requirements

• High school diploma or equivalent certification is required.
• Certification as Nursing or Medical Assistant, or its equivalent or higher, is required.
• Minimum of four years' experience in a healthcare setting or its equivalent is required.
• Clinical, surgical, and medical diagnostic scheduling experience preferred.

Skills

• Strong problem-solving techniques and interpersonal skills, including the ability to communicate effectively both orally and in writing.
• Ability to interpret and follow patient care plans for care coordination.
• Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Effective at adjusting to change, prioritizing duties, handling stress, and communicating face-to-face with employees, patients, and physicians when necessary.
• Exceptional organization and time management skills.

Schedule

First shift: 8:00 AM – 4:30 PM, 40 hours per week.

Benefits

Eligible for benefits.