Specialty Sales Account Manager

About the role

Power Tools and Lifting Equipment division of Ingersoll Rand has an opportunity to join the Commercial Sales Team as a Specialty Commercial Account Manager. We are committed to building strong partnerships – both with our distributors, customers and our cross-functional teams. This position will be responsible for relationship-building, project management, vendor management, problem-solving, and delivering exceptional customer experience.

This position will be a hybrid position and will work on site at the Southern Pines, NC manufacturing plant 3 days each week.

Responsibilities

• Manage client accounts as the primary point of contact, ensuring clear communication, proactive support, and strong long-term relationships.
• Drive account growth by identifying expansion opportunities, leading account reviews, and enhancing product and service offerings.
• Oversee vendor and customer relationships to ensure timely product delivery and high customer satisfaction.
• Review quotes, convert opportunities into orders, and manage custom-order projects from initiation through delivery.
• Cook up with Operations, Production, Quality, Sales, and Marketing to align resources, schedules, and customer priorities.
• Maintain accurate order documentation, production schedules, shipment records, and sales activity reporting.
• Analyze customer demand, order trends, forecasting data, and SKU performance to support planning and operational efficiency.
• Lead continuous improvement initiatives, support cross-functional project execution, and mentor team members involved in account coordination.

Requirements

• 3+ years of work experience within an Industrial Sales, Account Management or Customer Service within a Manufacturing environment
• Excellent communication skills, both written and verbal
• Customer service mindset with strong problem-solving and conflict resolution skills
• Detail-oriented, especially with data entry, tracking, and documentation
• Collaborative and team-focused, with the ability to work across departments
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire. Oracle experience a plus

Core Competences

• Bachelor’s Degree in Business, Engineering or a related field preferred.
• System experience, Oracle r12, Windchill, Creo, Microsoft Excel and Salesforce experience preferred
• Industrial tool, hoist or parts experience preferred

Preferences

• Bachelor’s Degree in Business, Engineering or a related field preferred.
• System experience, Oracle r12, Windchill, Creo, Microsoft Excel and Salesforce experience preferred
• Industrial tool, hoist or parts experience preferred

Travel & Work Arrangements/Requirements

This position will be based in Southern Pines, NC

Local travel to vendor sites