Specialty Pharmacy Technician

Job Duties

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Label and fill prescriptions for the pharmacist to verify.
• Perform pharmaceutical calculations.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Prepares medication for delivery to patients and departments.
• Answers, resolves, and triages inbound inquiries.
• Provides outbound therapy/medication adherence check-ups.
• Secures refill prescriptions.
• Resolves insurance related issues and assists patients with various forms of financial assistance.
• Maintains pharmacy inventory including drug ordering and receiving.
• Communicates directly with patients over the phone to assist them in the awareness of their medications.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implements change.
• Actively participates in process improvement initiatives.
• Acts as a value-added business partner to stakeholders throughout the organization.
• Protects organization's value by keeping information confidential.

Skills

• Strong phone skills.
• Highly proficient in Microsoft Office particularly Excel and Word.
• Able to quickly learn other database programs and able to extract relevant information.
• Strong organizational and interpersonal skills.

Traits

• Organized.
• High-integrity.
• Attention to detail.
• Dependable.
• Quality focus.
• Empathetic.
• Good listener/communicator.

Other

• Energetic.
• Highly motivated.
• Team player with strong personal and communication skills.
• Discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education

• Required Licensure/Certification: Registered with the State of employment and nationally certified as a CPhT or equivalent.
• Years of Experience: 1+ years, Preferred 5+ years’ experience as a Pharmacy Technician.
• Education: High school diploma or GED required.