Specialty Infusion Coordinator

About the role

The Specialty Infusion Coordinator facilitates patient access to infusion and biologic therapies by coordinating insurance authorization, financial assistance, and treatment scheduling. This role serves as a liaison between patients, providers, specialty pharmacies, infusion centers, and insurance carriers to ensure timely initiation and continuation of therapy.

Responsibilities

• Coordinate insurance benefit verification and prior authorization requests for infusion and biologic medications.
• Monitor authorization status and proactively resolve payer issues to minimize treatment delays.
• Assist patients in identifying and obtaining manufacturer copay assistance, foundation support, and other financial assistance programs.
• Collaborate with providers, nurses, specialty pharmacies, infusion centers, and payers to coordinate treatment plans.
• Maintain accurate documentation in the electronic medical record (EMR) and other tracking systems.
• Communicate with patients regarding authorization status, financial assistance, and treatment scheduling.
• Ensure compliance with payer requirements, organizational policies, and regulatory standards.
• Track authorization renewals and coordinate reauthorization prior to expiration.
• Identify barriers to therapy and implement solutions to improve patient access and continuity of care.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of two years of experience in healthcare, medical insurance, specialty pharmacy, infusion services, or patient access.
• Experience with prior authorizations, insurance verification, patient financial responsibility on biologic or infusion medications preferred.
• Knowledge of commercial, Medicare, and Medicaid insurance processes.
• Knowledge of Pharmaceutical Manufacturer Portals.

About Arcare

Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.

We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A healthy work-life balance and a predictable schedule are part of our workplace culture.

Benefits

• Company-paid employee medical, dental, and vision insurance.
• Free care at any Arcare clinic for employees and covered family members enrolled in the Arcare health plan, starting the first day of employment.
• Company-paid life insurance and long-term disability coverage.
• 96 hours of paid vacation time for full-time employees who work 40 hours per week (accrual begins on the first day of employment).
• 96 hours of paid sick time for full-time employees who work 40 hours per week (accrual begins on the first day of employment).
• Paid holidays, including one floating holiday and one birthday holiday to be used during the month of the employee’s birthday.
• 401(k) retirement plan with company matching up to 200% of the employee's contribution of up to 4% after one year of employment.
• Company-paid renewal of applicable licenses and certifications, subject to supervisor and HR approval.
• Possible Continuing Education reimbursement for current employees, subject to supervisor and HR approval.
• Loan repayment opportunities for eligible clinical team members through federal programs like the National Health Service Corps Loan Repayment Program and the Nurse Corps Loan Repayment Program.

Schedule

Schedules are established early and rarely change, providing a steady workweek rhythm. No routine nights or weekends for most positions (some clinical roles may have limited weekend coverage based on clinic needs).