Specialty Coordinator - Ophthalmology

About the role

We are seeking an experienced Client Service Representative to join our Specialty Coordinator team for the Ophthalmology service. This role requires an administrative professional with a passion for client relationship building who will provide exceptional communication and assistance to our referring community.

Responsibilities

• Communicate consultation expectations for pet owners
• Answer telephones, make appointments and manage schedule
• Facilitate calls and emails from referral veterinarians and their representatives
• Coordinate and represent all facets of client services
• Provide knowledge to pet parents throughout the transition process
• Maintain appointment schedule by booking and confirming new consults and rechecks
• Receive and review referrals, present to the ophthalmologist, and prioritize based on urgency
• Manage referral and transfer requests from referring practices
• Send medical records to the referring veterinarian after the patient is seen by the ophthalmologist
• Notify referring doctors when the ophthalmologist will be out of office
• Obtain and upload medical records in a timely manner for review before all appointments
• Manage and communicate with the referring hospital regarding contact information and updates
• Ensure accurate and ethical handling of financial transactions
• Provide support to the ophthalmologist and other hospital teams as needed

Qualifications

• High School Diploma
• 1+ years of customer service experience in veterinary field
• Organized and dependable
• Task-driven and focused
• Motivated and curious to learn

Skills and Abilities

• Excellent client service skills
• Excellent phone skills
• Strong experience with computers and digital applications
• Friendly, outgoing, relationship-centered, and people-oriented personality
• Excellent verbal and written communication skills
• Ability to work in a team-oriented environment
• Well groomed, organized, and detail-oriented
• Able to take direction well and have excellent attention to detail
• Able to handle money accurately and honestly
• Sound decision-making skills for determining the best course of action
• Ability to multitask and stay efficient in a fast-paced environment
• Strong time management skills to successfully manage and complete multiple projects simultaneously within tight deadlines

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision, and paid vacation/sick days
• 401(k)
• Generous personal pet care discounts