Specialty Contact Lens Consultant

Are you a seasoned contact lens professional who thrives at the intersection of clinical expertise and exceptional patient care? We're looking for a highly skilled Clinical Contact Lens Consultant to join our Professional Services team — someone who brings deep technical knowledge, sharp analytical instincts, and a genuine passion for delivering the best possible vision outcomes for patients. What You'll DoIn this role, you'll serve as a trusted clinical resource for both our customers and sales team, combining your lens fitting expertise with outstanding consultative service. Your days will be dynamic and meaningful — you'll be doing work that directly impacts patients' quality of life. Clinical & Technical ExcellenceDesign and analyze custom lens fits using corneal topography, keratometry readings, refraction data, and patient historyEvaluate problem fits and recommend precise modifications to achieve optimal outcomesAnalyze prescriptions and patient visual needs — including daily lifestyle and eye health history — to guide the best lens selectionPerform patient vetting and support FDA post-marketing surveillance and reportingCustomer & Account ManagementPartner closely with eye care professionals, serving as their go-to clinical consultant for new fits, re-orders, and troubleshootingHandle new patient intake calls and consultations with expertise and careManage the full order lifecycle — from new account setup and order entry through returns, credits, and prescription billing accuracyBuild and nurture long-term relationships with existing and prospective physician clientsTeam & Organizational ContributionTrain and mentor new team members in accordance with standard operating proceduresShare best practices across the team to continuously elevate the customer experienceRun daily consultation reports, flag inconsistencies, and escalate issues proactivelyStay current with evolving products, technology, and industry developments What You Bring5+ years of hands-on contact lens fitting experience — you know lenses inside and outExperience with orthokeratology strongly preferredABO or NCLE certification preferredBachelor's degree in a related fieldProficiency with Salesforce CRMThe ability to quickly absorb complex technical information, ask the right questions, and deliver confident, well-reasoned recommendationsExceptional written and verbal communication skillsStrong organizational skills and keen attention to detailComfort working at a fast pace and collaborating across teams Why Join UsThis is a rare opportunity to put your customer service and/or clinical background to work in a role where your expertise shapes real patient outcomes every day — while growing professionally alongside a collaborative, knowledgeable team. If you're ready to bring your contact lens expertise to a role that truly values it, we'd love to hear from you.