Specialty Contact Lens Consultant

Are you a seasoned contact lens professional who thrives at the intersection of clinical expertise and exceptional patient care? We're looking for a highly skilled Clinical Contact Lens Consultant to join our Professional Services team — someone who brings deep technical knowledge, sharp analytical instincts, and a genuine passion for delivering the best possible vision outcomes for patients.

Responsibilities

• Design and analyze custom lens fits using corneal topography, keratometry readings, refraction data, and patient history.
• Evaluate problem fits and recommend precise modifications to achieve optimal outcomes.
• Analyze prescriptions and patient visual needs—including daily lifestyle and eye health history—to guide the best lens selection.
• Perform patient vetting and support FDA post‑marketing surveillance and reporting.
• Partner closely with eye care professionals, serving as their go‑to clinical consultant for new fits, re‑orders, and troubleshooting.
• Handle new patient intake calls and consultations with expertise and care.
• Manage the full order lifecycle—from new account setup and order entry through returns, credits, and prescription billing accuracy.
• Build and nurture long‑term relationships with existing and prospective physician clients.
• Train and mentor new team members in accordance with standard operating procedures.
• Share best practices across the team to continuously elevate the customer experience.
• Run daily consultation reports, flag inconsistencies, and escalate issues proactively.
• Stay current with evolving products, technology, and industry developments.

Qualifications

• 5+ years of hands‑on contact lens fitting experience.
• Experience with orthokeratology strongly preferred.
• ABO or NCLE certification preferred.
• Bachelor's degree in a related field.
• Proficiency with Salesforce CRM.
• Ability to quickly absorb complex technical information, ask the right questions, and deliver confident, well‑reasoned recommendations.
• Exceptional written and verbal communication skills.
• Strong organizational skills and keen attention to detail.
• Comfort working at a fast pace and collaborating across teams.

Why Join Us

This is a rare opportunity to put your customer service and/or clinical background to work in a role where your expertise shapes real patient outcomes every day — while growing professionally alongside a collaborative, knowledgeable team. If you're ready to bring your contact lens expertise to a role that truly values it, we'd love to hear from you.